We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
US$26
View deal
Free cancellation until 30/09/22
Booking.com
US$23
View deal
Hotels.com
US$26
View deal
Free cancellation until 30/09/22
ZenHotels.com
TravelocityUS$26
FindHotelUS$26
View all 15 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (409)
Filter reviews
409 results
Traveller rating
83
202
89
22
13
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
83
202
89
22
13
See what travellers are saying:
Selected filters
Filter
Updating list...
3 - 8 of 409 reviews
Reviewed 4 July 2019

I booked this hotel after a pleasant stay at the Mystays in Kanazawa , expecting similar standard at this property. Somewhat I was disappointed as this hotel is ageing and in need of refurbishment. The furniture need to be replaced, ie , the bed mattress are losing support, the bathrooms are old fashioned (the bathtub in my room seems to be closed to collapse!).

I find that this is a common issue with the Mystays brand, the new ones are very good but the older ones really need to be refreshed.

Price wise I have nothing to complain about as I got a good deal which was cheaper than Toyoko Inn right next door!

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank chankaryau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 21 May 2019 via mobile

Sited at the intersection of busy city road, with highway flyover above, the hotel is noisy, with constant traffic. It is also noisy from the corridors as the room soundproofing is inadequate.
The room is very small and tired, the pod style bathroom the smallest we’ve encountered in two weeks in Japan, the sink chipped and extremely dated.
Can’t really recommend this hotel; I wouldn’t stay here again.
First stay in a ’Mystay’ hotel and based on this- my last.
One good thing: incredibly fast internet speed.

Date of stay: May 2019
Trip type: Travelled as a couple
Thank LondonerBath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 April 2019

The hotel looks brand new with a TV size actually bigger than the room. Excellent utilities in the bathroom. The breakfast is poor with very limited local Japanese food options. But the location is fantastic. In middle of everything.

Date of stay: April 2019
Trip type: Travelled with family
1  Thank ashwin a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 25 March 2019

I'm a big fan of the chain and have used them throughout Japan on every trip I've had. This property was the biggest let down for the chain. Management needs to come in and get them to pull their finger out, brand damaging.
The room may have had clean linen but it was far from clean.

Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank charlieb901
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Voyage810855, マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 30 March 2019

Dear Guest,

Thank you for staying at HOTEL MYSTAYS Nagoya Sakae, and taking the time to review your recent stay with us.
While we are honored by hearing that you had selected MYSTAYS HOTEL upon your satisfying experiences,
we sincerely apologize that we were not able to deliver you a great hotel experience this time.
Moreover, we are very disappointed to learn that the housekeeping service did not live up to your expectations as well.
Your comments have already been shared with every cleaning staff in order to prevent similar issues from happening again.
Taking all guest feedback about our performance very seriously, we will make every effort to minimize guests’ inconvenience, and to improve our service level.
While your experience with us was less than optimal this time, we hope you could kindly consider HOTEL MYSTAYS as a hotel destination in the future.

Sincerely,

Ryuji Chimura, Manager, HOTEL MYSTAYS Nagoya Sakae

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2019

The hotel itself is located in a very nice area of Sakae. Around 10 minutes walkway from the Sakae subway station. A lot of bars and restaurants in walking distance, like the Sushiro running sushi restaurant. The whole hotel seems to be very old. All furniture, toilet, faucets and carpet look like at least 20 years old. Used up. The hotel should not only be, it must be renovated and reconditioned.

The hotel rooms are tiny and small. Even a double room cannot be called a double room. At least it got no space for 2 suitcases. Beside that the rooms are small, they are dirty. The carpet shows stains and looks horrible. The bed is soft and not comfortable, the pillows are hard. The hotel does not even offer free bottled drinking water on the rooms, which most of the hotels in Japan offer as a standard. Even the windows show the age of this hotel. Window frames are also dirty.

The bathroom looks also like used up. Old fashioned faucets and bath equipment. The color was maybe white, now the sink and tub are yellow. The bath, the toilet, the shower are in a state of disrepair. Not only the bath.

The breakfast is horrible and very expensive. They offer some tiny toast, which tastes awful. For this simple and not tasty breakfast they charge you 1600 JPY (approx. 13 € or 14 US$). Not acceptable for this kind of quality. Tiny fruit, only oranges and mixed fruit out of a can. But therefore, they offer French fries for breakfast.

The hotel stuff tries to be friendly, but their English is lousy. A hotel in this location should have English speaking employees. We saw a lot of foreigners in this hotel, so English should be mandatory. And last but not least, the Wi-Fi in the rooms is also very slow and causes a lot of problems. If you drop laundry at the reception in the morning, you must pick it up by yourself in the evening, because they will directly charge you. And talking about environment … each single laundry item is packed in a plastic bag.

All in all the hotel is not recommendable neither as a business hotel nor for private holidays. A longer stay is not possible in this hotel. The one and only advantage is the location. The rest of the hotel is just disappointing. The worst price-performance-ratio we ever experienced in Japan. Never been so disappointed.

Room tip: There is no recommendation for a quiet room, since the hotel is beside the elevated highway.
Date of stay: March 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank elwoodblues
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Voyage810855, マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 13 March 2019

Dear Guest,

Thank you for staying at HOTEL MYSTAYS Nagoya Sakae.
We are truly sorry to hear that your stay was not up to your expectations.
We sincerely apologize for your disappointment.

As you mentioned, the building itself is not new by any measure, and there are some signs of its age.
Those might have caused you inconveniences about room size and layout.
We will try to maintain the rooms as clean and comfortable as possible, so that we can bring our guests better stay experience.

Also, we thank you for your opinion about the breakfast menu, Wi-Fi environment and so on.
Aiming to further improve to bring our guests a great hotel experience, we will continue to make every effort including the future consideration of building a better breakfast menu, and a further improvement of English skill of our staff, so that many of our guests will come to rely on our services.

Although it is not possible to undo what happened during your stay, unfortunately, we try to learn from valuable guest feedback like yours, and strive to improve the operation of our hotel.
Last but certainly not least, we appreciate you taking the precious time to share your experience with us.

Sincerely,

Ryuji Chimura, Manager,
HOTEL MYSTAYS Nagoya Sakae

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews