Arrived on the 7th Oct and checked out on the 9th Oct 2012. Location as reviewed by others is central and easy access to many places of interest. Room with a view of Mt Hakodate was simply magnificent. Staff is generally pleasant but too business like. You ask, they answer.
My stay was otherwise great until we were hit by a bill for using the onsen which we did not. Of course I refused to pay as we did not visit the onsen. Initially, the front staff was quite adamant until another staff intervened. She went into the office and came waving to her colleague to withdraw the bill. There was no apology for either and that really left a bitter taste with us.