When we first checked into our standard double room we felt claustrophobic. But even worse, the carpet was very stained. We asked for a new room and were given a more spacious room with a better view, but the carpet still needed some cleaning. The hotel is quite grand in scale but it certainly looks like it has seen better days.
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have come to rely on.
Sincerely,
The room was very good, lots of space and very clean. The breakfast buffet offered a great variety of both japanese and western foods which were excellent. Service was impeccable and the rooms very clean.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon.
Sincerely,
This is a satisfactory hotel of the international variety. The room we had was an ample size, with a great view over the bay towards the mountains. The Wi-Fi was good and we found enough power points to satisfy our requirements. Staff were very helpful. The breakfast buffet was very large and offered a wide range of foodstuffs. I also enjoyed the Level 8 bar at night. It’s in a harbour area away from the city proper but there is a seven-eleven nearby.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon.
Sincerely,
This hotel is well located by the bay for walking access to the red brick "warehouse" stores and small restaurants and also to the morning seafood market place. The accompanying picture is deceptive and the hotel is very large and roomy; the east wing apparently was the older building but remodeled recently with nice upgrades. The buffet breakfast was very good. To access the top floor onsen, you need to tap the elevator button with your door card.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay.
We hope to see you again very soon.
Sincerely,
Not much activities within the hotel, even the evening Bingo game was cancelled. Buffet style dinner hall is large and comfortable. However, the selection was not average. Me and wife list the beef, small steamboat and fish soup being the best. Desert is quite limited. Being famous of the dairy milk product, l thought the ice cream must be better.
There is a small provision store just behind the reception counter and it allow tasting for its tit bits.
Room are comfortable with tatami style sleeping. Toilet is small as expected.
Cheers.
I hope you enjoyed your visit to Hokkaido. Unfortunately, our hotel does not have a bingo game or a buffet dinner.
However, our chef’s signature dishes can be enjoyed for breakfast and dinner.
I hope you consider choosing us the next time you come to our neighborhood. All of our staff look forward to seeing you.
Sincerely, Kazumi Sasaki, General Manager, Hakodate Kokusai Hotel
