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9 - 14 of 478 reviews
Reviewed 19 August 2018 via mobile

The location is good. A walking distance to both the Otaru train station (7 minutes walk )and the canal area (10 minutes walk).

The room is big enough for two. The view was decent — could see both the ocean and the mountain. Amenities in the room were good. And the room was also very clean. Felt it was pricey overall, but you are in the touristy area, and this place is probably one of the better one.

The staff are mixed bag. Some were very nice, some did not even smile or acknowledge as I walked pass by the front desk.

We did not feel like waiting in line for our breakfast buffet, so instead, bought some baked goods from the bakery next to the lobby. They were really good. If you paid for your breakfast (2,000 ten per person), but did not go, they will give you 2,000 yen to spend at the hotel facilities/restaurants, but not credit against your room charge.

It was a comfortable enough stay, but I am not sure if I would stay here again.

Date of stay: August 2018
Trip type: Travelled with family
2  Thank Lenatoya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru, responded to this reviewResponded 23 August 2018

Dear Lenatoya,
Thank you for your comment. We take our guests comment seriously to improve our services.
All staff are briefed based on your comments. Failure to acknowledge guests' presence is a serious problem as a hotelier.
Please be assured that proper training and instructions are given out personally by the management to ensure no repeat of such incident in the future.
We are looking forward to welcoming you back here on your next visit to Otaru.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2018 via mobile

Location is good. You can walk to otaru canal. Room was good, clean and comfy and staff was nice. The parking is next door to hotel which they parking staff is really nice too. I have not try the breakfast so i cant comment much. But overall Authent hotel otaru is good and recommend.

Date of stay: August 2018
Trip type: Travelled as a couple
1  Thank peunga2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru, responded to this reviewResponded 8 August 2018

Dear Peung A,
Thank you for your review. We are glad that you enjoyed your stay with us and our staff were at your service.
We are looking forward to seeing you here again on your next visit here.

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Reviewed 27 July 2018 via mobile

Good location, VERY delicious breakfast buffet, including crispy Baguette which is very rare in Japanese hotels. Ofuro ( hot bath) with a charge of 300 Yen/day but comes with two towels; a steam bath and cold-air-bath are attached! Can be recommended!!

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank ursula_ruh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru, responded to this reviewResponded 29 July 2018

Dear ursula_ruh,
Thank you for your review. We are very happy that you enjoyed your breakfast and the public bath during your stay with us.
We are looking forward to seeing you here again on your next visit to Otaru.

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Reviewed 9 June 2018

The hotel is an easy walk from the station and easy stroll to the canals and waterfront area. Our hotel room on 7th floor was very comfortable and had views of the harbour. The breakfasts are worth investing in - on the 11th floor - with amazing views of the harbour and mountains. Staff could not try harder to please. Otaru and this hotel were altogether a terrific experience.

Room tip: Higher floors have good views. Our room was on the 7th floor and had great views.
Date of stay: June 2018
Trip type: Travelled as a couple
2  Thank Joy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru, responded to this reviewResponded 12 June 2018

Dear Joy P,
Thank you very much for your review and comment. We are very happy that you decided to choose our Deluxe Room for your stay.
Our guests always enjoy a great start in the morning with breakfast at Casablanca Restaurant on the 11th floor.
We are looking forward to serving you again on your next trip here to Otaru.
Thank you

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Reviewed 27 May 2018 via mobile

1st of all, hotel location is great! It is near the Otaru canel, food and shopping area in Sakaimachi. It is also v near to the Otaru station, where you can find 三角市场 and Donki Quijote, which is directly opposite to the station.

Lawson is also nearby for late night snack or you can try visiting the traditional eatery shops at this alley called 小樽レンガ横丁. Try it! Its very different.

Secondly, the room that we were assigned to was big. Comfortable space. Room is clean too!

Lastly, the kind thoughts from the manager of the hotel. I wrote in my request during my hotel booking that I am going there for my wedding anniversary and they left me a gift with card! This is something that is not necessary but good to have. A personal touch in a foreign country.
Thank you very much! We had a pleasant stay in Otaru!

Some info for people who are driving there, parking us available in the hotel. Costing ¥1,000/night.

Date of stay: May 2018
Trip type: Travelled as a couple
1  Thank cutetickles
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Authent27-8100, フロント オフィス マネージャー at Authent Hotel Otaru, responded to this reviewResponded 29 May 2018

Dear cuteickles,
Thank you very much for your review and comment. We are happy that you enjoyed your stay with us.
There is nothing more important than to serve our guests needs during their stay with us.
We are looking forward to serve you again on your anniversary.
Would love to see you here in Otaru on your next visit.
Thank you

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