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3 - 8 of 233 reviews
Reviewed 21 June 2019

Easy quick walk from train station/shops, friendly staff, free fast WIFI, great bath sponges, coffee in lobby, baggage storage & had also sent another bag earlier in the week which they held for a couple days until arrival.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank aimee1812
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 May 2019

Quiet and convenient for station. Check your booking carefully as we were allocated a smoking room after requesting non smoking. Easy few minutes walk down main road from station to sea (on left hand side of road), only 150 metres or so. We found Otaru to be different from other Japanese towns in that all the restaurants we tried imposed a high cover charge (and other charges) in addition to published menu prices. Ask before ordering! We ended up in Burger King back at the station (good value, menu prices, and no cover charge!)

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank susanhipperson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 March 2019

As the name of Smile Hotel Otaru or Otaru Green Hotel, it is very close to Otaru station and beside a main road : Chuo. Rooms are clean and well appointed. Japanese breakfast is good. English speaking staffs are very helpful and friendly. It is value for money and time to stay in this hotel every time.

Date of stay: February 2019
Thank Jesdaa P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 February 2019

We (3 adults) stayed one night at Smile on Jan 19 2019. The hotel is about 10 minutes walk from Otaru station and about 15 minutes walk to the famed Otaru Canal. It is near (10 mins walk) the famous Naruto chicken eatery but quite a walk to the sushi street and Otaru shopping street. We were at the annex room 607. With 3 beds we still had a bit of space for luggages. The hotel is decent but a bit old. Genrally clean and comfortable. There is a resting area with long table and charging ports and coffee machine at lobby.
The toilet was tiny and cramped and had a smell. We informed the front desk and they sprayed some freshner but the smell remained. Since we were only staying for one night we put up with it.

Date of stay: January 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peter O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 January 2019 via mobile

The hotel is near the Otaru Canal, lots of restaurant and the train station. The staff was friendly and displayed a big smile. Even if our room was none smoking, the bathroom smells like tobacco. Our room was really small.

Date of stay: January 2019
Trip type: Travelled as a couple
Thank 561fran_oisb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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