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1 - 6 of 137 reviews
Reviewed 13 July 2019

There are a lot of confusing negative reviews on this sight. I think some people stayed at the Hotel Senkei Plaza Inn (a Western-style hotel operated by the same company) and then wrote a review for this ryokan instead. We booked our stay through the Japanese Guest Houses website, which was very helpful for searching for and booking ryokan. This was the first time my husband and I have stayed in a ryokan, and we absolutely loved it!

Service throughout our stay was attentive and friendly. Hotel staff showed us to our room, gave us a tour of the room, brought us a small snack, and explained how to put on the yukata. Our room was beautiful and had a lovely view of the mountains, with couches for us to sit on and enjoy the view or read comfortably. Our room looked like a model traditional Japanese home- there were tatami mats everywhere, a low table and pillows to sit on, and futon beds were set up after dinner. Our bathroom included a squat toilet and a Western style toilet with bidet.

We really enjoyed checking out the onsen. I visited the indoor one because the outdoor one was closed when we arrived due to rain; my husband went to the outdoor one in the morning and told me it was beautiful. The shower area in the onsen provided everything we could have needed. It felt so great to soak in the hot water after running around sightseeing so much.

We had a fabulous dinner that included shabu shabu, sashimi, lots of little bites, rice, miso soup, pickles, and fruit for dessert. We were given a little bit of sake and also purchased a bottle of sochu from the mini-bar. In the morning, we had a huge Japanese breakfast that included delicious fish, tofu, yogurt, more little bites, and soup, rice, and pickles. Neither of us is huge fish eaters but we loved the dried fish (I believe it was aji, or horse mackerel) that came with breakfast. Along with staying in a beautiful room and experiencing the onsen, trying so many new and interesting foods was a huge highlight for us. No, we didn’t eat eggs and toast for breakfast or have coffee, but this is Japan and we were excited to see what came in a traditional breakfast. This was a fantastic stay all around, and I highly recommend this ryokan for anyone looking for an authentic Japanese experience.

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank KaliP124
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 May 2019

We were a bit nervous to stay here after reading some of the reviews, but this hotel and its staff far surpassed our expectations. We had booked a room with a shared bathroom, but upon checking in we found out that they had upgraded us to a twin room with a private bathroom. We loved the traditional Japanese style of our room and found the hot tubs very relaxing. They offered breakfast for 500 yen each, which consisted of eggs, toast, and coffee or tea. We had a great stay at Senkei, but may have been less impressed had we not been upgraded.

Date of stay: May 2019
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
2  Thank Madeline B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 May 2019

Well on the face of it it was a good choice about 10 minutes from Hakone-machi station. Good location and very good sized rooms. But when we landed it was raining and that walk took forever. We subsequently learned that one orange bus would take you for 400 yen.

You find the rooms fairly large with typical senkei arrangements, mats, and low-level tables, heated floor, etc. However, we did not avail of the hot water bath for which these are quite known!! Our inherent inhibitions and chilly weather.

The major issue was English. We had to resort to google translate to get by.

Room tip: There are no elevators, so hope for ground floor room if you have luggage.
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank bakul_shroff
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 April 2019

The hotel was nicely located (you can easily walk from the station) and their onsen as good too but the quality of the hotel does not match the price charged. The room was old and not so comfortable bed. The staff was nice and carry my luggage but broke the suite case wheel on the process (3 floors with no elevator). For the price, I paid I was expecting much more.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Roberto S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 10 April 2019 via mobile

Pros: The staff at reception were really friendly and helpful. We arrived early and they took our bags to our room once it was ready as we had gone out.
The location was good, not too far from the station (walking) and in a pretty town.
A nice area. Rooms large though the bathroom was not. Had hot spring bath all to myself at about 9.30 pm.
Cons: The bathroom was tiny and had a very odd smell- like old food. You could feel the springs in the mattresses. The window had frosted glass so you couldn’t see out. We did not pay for breakfast and all that was on offer was coffee and croissants. There was a full size empty fridge in the room making a lot of noise.
I could not believe that I paid £189 for something that in other countries would get you a night at a luxury hotel with a full breakfast! I did not think this hotel was ‘high end’ at all except the price!

Date of stay: April 2019
Trip type: Travelled with family
1  Thank ihatecrocs
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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