This hotel is very difficult to rate. On one hand the rooms are very big and very comfortable. On the other hand, everything requires some upgrade to modern standard. The hotel is clean and the staff is very helpful.
To reach the hotel you either call for a pick up at the Hakone station or grab the cable car to the Koen-Kami stop and walk a few hundred meters to the hotel.
The breakfast is ordered the day before and is ready at the table the next morning at the agreed time. Breakfast is good, coffee could be better.
We also tried the 5-course set menu. A rather expensive choice of dinner but it was good. In our opinion they could have slowed down a little and left a little break between the dishes. The menu is inspired by the French kitchen which we also found a bit strange when in Japan. We would have preferred a Japanese inspired kitchen. The restaurant is, however, a good convenient alternative after a long days walk in the national park.
The onsen (thermal bath) and sauna area is functional but in dire need of renovation. The best part is the outdoor area.
The size of the rooms the comfortable hotel and the friendly personnel would give this hotel 5 stars. The extreme lack of maintenance leaves me only with 3 stars in this review.More
- Free Wifi