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All reviews superior room mountain view public onsen bar lounge open air bath main dish beautiful hotel free shuttle checking in onsen water traditional japanese breakfast stayed for one night rice balcony dinner gora meals
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Reviewed 1 August 2020

We stayed for one night for my wife's birthday, and would highly recommend. The dinner is amazing, and one of the best meals we have had in a long time. The breakfast is also superb if you like Japanese breakfasts!

The service from the staff was exceptional. We had a bit of a mishap with the birthday cake I had ordered for my wife - and the issue was resolved very quickly and professionally. The level of service really was excellent.

The room itself was beautiful and clean. We will definitely be staying here again for our next visit to Hakone - because of the food and the high level of service.

Room tip: The rooms with a private bath look out onto the forest - definitely worth the extra money.
Date of stay: July 2020
    • Sleep Quality
    • Rooms
Thank PJDG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nakamura Yuki, お客様サービス / フロント オフィス at Hakone Kowakien Ten-Yu, responded to this reviewResponded 14 December 2020

It was truly our pleasure to welcome you to Hakone Kowakien Ten-Yu.
We appreciate your great review on your stay.
It is wonderful to find out that you have been satisfied with the room you stayed in.
We are also glad to hear you that you enjoyed the breakfast and the dinner.
And our staff would like to thank you for the wonderful comment.
We sincerely appreciate your recommendation and we do look forward to welcoming you back to our hotel in the near future.
Hakone Kowakien TEN-YU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2020 via mobile

We stayed at this lovely hotel for only one night, but how we wished we could have stayed longer! From the moment we arrived to the moment we left we felt completely looked after. The reception staff and concierge were very helpful, and spoke sufficient English so that everything was clear to us. The hotel is beautifully located amongst the hills, and is a very short journey to Sounzan where you can take the ropeway to Togendai Port (where you can take the pirate ship across the lake). The bathtub on the balcony is a great touch, but it is still worth visiting the Onsen, which includes a sauna and a hot outdoor infinity pool. I also loved wearing my Yukata all day (including to dinner). The staff clearly take hygiene seriously and the facilities were very clean.

We opted to eat the Kaiseki multi-course dinner in the restaurant. It was a fun experience; we definitely recommend it if you haven't tried Kaiseki elsewhere. The breakfast was also (by far) the best we had in Japan.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank lovetotravel2052
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nakamura Yuki, お客様サービス / フロント オフィス at Hakone Kowakien Ten-Yu, responded to this reviewResponded 24 September 2020

Thank you for choosing to stay with us on your recent visit to Hakone.
We appreciate your wonderful review on your stay and your kind comment encourages our staff members. And we are pleased to find out that you have been satisfied with our breakfast and Kaiseki dinner.
The scenery always changes and you can see the different beautiful nature in every season.
We hope to have the pleasure of welcoming you back again soon.
Hakone Kowakien TEN-YU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2020 via mobile

Unfortunately it was snowing when we arrived in Hakone which destroyed our touring plans. The resort is very big and was bustling like a train station at check in. Check in experience was ok and our escort to the room was very sweet and pleasant. All the staff was very friendly and efficient.
Our room overlooked the parking lot and was categorized as a Mountain View room. Perhaps if the weather was better it may have been.
We moved to a garden/forest view room which was much prettier view. All the trees were covered in snow and you can hear the hot springs and waterfalls when you open the balcony door. Way better than the other room.
When we went for dinner we were shown to a dark back room, rather than a table that was in the main restaurant overlooking very pretty gardens. We objected and were seated at a window table. Insist on a window or main restaurant table for your meals.
Dinner was a 7 course (small servings) Japanese meal, which is not for all western tourists. Other than the Sashimi and beef dishes, the rest were tasteless!
Breakfast was a western style buffet served on a tray. It was pretty good!

Room is functional and comfortable with lovely Tatami mats and futon beds. Very clean and great traditional clothing to wear around the resort. Shower is like a closet and similar in size to a cruise ship shower.
Hot spring bath on balcony was great and very enjoyable. Did not use the public Onsen.

The hotel is VERY expensive for what you get.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank waynem114
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Yuki N, Customer Service at Hakone Kowakien Ten-Yu, responded to this reviewResponded 16 March 2020

Thank you very much for having stayed at Hakone Kowakien Ten-Yu and taking the time to share your valuable feedback.
It is wonderful to find out that you have been satisfied with the room you stayed in.
We are also pleased to read your comment that you liked our open-air bath on the balcony and enjoyed the breakfast buffet.
And we are very pleased to read your warm words on our staff.
We hope your visit this time has been memorable and you would like to come back again in the near future.
Hakone Kowakien TEN-YU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2020 via mobile

- The best buffet breakfast I’ve seen in Japan.
-Classic half board dinner, up to standard.
- Nice Room: Clean, Nice, New, Size good, Quiet even we were toward car park.
- Nice staff.
- Easy parking

Improvement:
- The only thing I feel disappointed is the mattress. Its drop down to the middle while you try to sleep a side near the edge. You could not sleep with other, or you two would drop into the middle.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank shadowblai
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Yuki N, Customer Service at Hakone Kowakien Ten-Yu, responded to this reviewResponded 6 March 2020

Thank you for choosing to stay with us on your recent visit to Hakone.
We appreciate your review and your kind comment encourages our staff members.
We are also glad to hear that you liked the room and you enjoyed the breakfast and the dinner.
Your feedback about the mattress is very much appreciated and surely helps us to improve our service.
We hope we will have another opportunity of welcoming you back in the future.
Hakone Kowakien TEN-YU

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2020

Mom and I really enjoyed the stay at Tenyu and everything was per the pictures on their website and the overall experience was just top notch. Starting from them showing you to your room and introducing their facilities and the food was great too. Dinner was an elaborate kaiseki course and the buffet breakfast offered both international and japanese food. We're talking about grilled snow crab (half peeled!) for breakfast. Of course, the onsen was amazing and having to experience both the infinity pool and outdoor onsen facing a waterfall, no words could do it justice. Of course, you could also enjoy the hot spring right in the comfort of your own room. This stay was worth every dollar spent! Location wise, it's a little bit secluded if you're not driving but the hotel offers free shuttle service from the Gora train station and we also took a bus directly to the Gotemba Premium Outlets right outside the hotel.

Room tip: You could request for rooms with the view of the mountains but they could be slightly more expensive.
Date of stay: January 2020
    • Sleep Quality
    • Rooms
    • Service
2  Thank Whimz5
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Yuki N, Customer Service at Hakone Kowakien Ten-Yu, responded to this reviewResponded 2 February 2020

Thank you for choosing to stay with us on your recent visit to Hakone.
We appreciate your great review on your stay.
It gives us a great pleasure to hear that you had such a wonderful experience during your stay with us.
We are also glad to hear you that you liked the two public baths and you enjoyed the dinner and the breakfast buffet.
The scenery always changes and you can see the different beautiful nature in every season.
We hope your visit this time has been memorable and you would like to come back again in the near future.
Hakone Kowakien TEN-YU

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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