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sarahndel
Italy

Uncomfortable Room

2.0 of 5 bubblesReviewed 14 Oct 2019via mobile
Stayed here for one night for the Rugby World Cup, we were very disappointed. 45 mins queuing to check in 😳. The room was small which we were expecting but it was also old, plain beige walls , brown carpets no pictures and had one of those plastic pod bathrooms with no ventilation fans so they smell and nothing ever drys. Cheap rough small towels, one very flat pillow each and a very hard bed. No sound proofing so you could hear all the internal and external noise. I would never stay here again, The Associate Hotel 2mins away is a much much nicer modern hotel. The only good thing at this hotel were the staff.
Date of stay: October 2019
Trip type: Travelled as a couple
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Reviewed 12 October 2019

Large,40 floor, cylindrical shape hotel on the end of a shopping mall adjacent to (another) shopping mall joined to the Shinkansen station... so very convenient and easy to get to from the Shinkansen station. The rooms are pretty spacious, well equipped and all have external views being on the outside of the 'cylinder'. Very large number of restaurants, cafes, convenience stores very near.... but not much else as the hotel seems to be in the business area of the city. The waterfront, china town etc is a few stops away on the JR line.

Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
2  Thank David V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 September 2019

My wife and I stayed here for 3 nights while visiting to watch the World Cup rugby. Location is excellent and only a 15-20 minute walk to the stadium (NB there are 2 stadiums in Yokohama) and there is a bus directly to the hotel from Haneda Airport. We picked up a Fox pocket WiFi at Haneda which has been great so far.
We were on 22 floor with small twin room and smallish bathroom - all adequate. Beds were pretty hard. Nice view towards stadium. Literally hotel is 5 minute walk from Shin Yokohama station and easy to wheel luggage there when we departed. We did not eat in the hotel. One morning we took blue line subway to the waterfront area - very straightward and wondered around Chinatown and the waterfront area. Not a lot to do/see in Shin Yokohama area but lots of restaurants/bars/coffee shops.
We were there for a purpose and it served us well.
Very easy checkin and checkout. Fantastic smooth lifts in the hotel. Hotel connected to shopping complex with large food supermarket in basement floor. There is one coffee shop that stays open late towards the back of the shopping complex.

Room tip: Better views night up
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
1  Thank Prospector1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2019 via mobile

I am staying here as part of a tour group. After the match we returned hoping to get a drink. The top floor bar was full and people were queuing. The lobby bar, however, was practically empty. The sign, see photo, suggests that it's open till 11pm. The photo was taken at 10pm! So, they don't want us here.
Earlier we went to take advantage of a special offer to watch the two earlier games on the big screen (they had a big screen in the Banqueting Room with a bar and snacks) before heading to the stadium.
First match kicked off at 1.45pm. They were going to open the Room at 3pm! We made alternative arrangements.
This is Japan's biggest sporting moment until the Olympics next year and the whole country, with the exception of this hotel, has embraced it. By all means stay here but don't expect them to understand or recognise why you're there.

Date of stay: September 2019
Trip type: Travelled on business
Thank CanadianGray
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2019

Being located next to the Shin-Yokohama Station makes this Hotel an ideal base when visiting anywhere in Tokyo. Also there is many very convenient restaurants, shops and cafes in the immediate area with the Hotel directly connected to a Shopping Mall. The Haneda Airport Limousine Bus drops you off at the Hotels front door making arrival a breeze. The rooms are clean, neat and tidy and all with amazing views over Yokohama, Tokyo or even Mt Fuji on a good day. We really liked this Hotel, it isn't in the thick of things in the Yokohama Waterfront but the price is much lower than you will pay there and it takes just minutes on the Blue Line and your can be there anyway.

Date of stay: August 2019
1  Thank Carl H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2019

We asked for a non-smoking room because of health issues but the reception said they did not have any non-smoking rooms after checking the computer for 5 seconds. We requested this twice, first when we checked-in, then the next day. The staff at the reception did not do any effort whatsoever to try to help us with our request. Feeling very disappointed, having to overuse the asthma medication and allergy medication. The room is extremely small and really smelly of smoke. The air conditioner does not work well, it is still hot in the room, despite setting the temperature at 18 degrees. There is an air purifier, however the smell is embedded within the walls and the spray they used to kill the smoke odour did not help with the allergy and asthma issue. Bathroom is nice and clean, the cleaning staff very friendly. The breakfast is very nice, with a lot of dishes to chose from, even for peoples with food allergy issues. We have three more nights here and feeling sorry we booked this hotel. Would I stay here again? Certainly not.

Room tip: Smelly smoking room
Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank Go447137
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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