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Reviews (172)
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80
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All reviewsdressing tablenice pool and spahuge roomupmarket hoteltea and coffee making facilitiesbusiness tripnice selectionreasonable rateswalk in showerpublic areasski resortwell equipped gymnice stayprofessional staffcomfortable bedsexcellent hotelcentral asia
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3 - 8 of 172 reviews
Reviewed 27 March 2018

This is not a 5 star hotel. The service was very good, amenities in the rooms excellent, the pool area excellent, the rooms and bathrooms are huge, very clean and the bed is wonderful. However, there was a persistent smell coming from the shower, the vanity mirror was broken, breakfast did not have 5 star variety, the hotel is cavernous marble which means you hear everything. I was woken everyday with the cacophony of people closing their room doors and walking up and down the passage at early hours. The heating in the rooms cannot be adjusted unless you call someone to adjust it, it was at ridiculously high levels, so much so that even snowing outside I kept my balcony door open to let in some cool air. The hotel felt deserted at night, which really felt weird. Unlikely I will stay here again.

  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank SuperMax1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2017

the hotel was good, very classic, very big size of room, very quite hotel but there were smell on the room, the engineering couldn't fix it, the service was bad, the housekeeping stolen my make up and no one has take any action.
breakfast: very less variety on food.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Shamma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2017

The hotel is well equipped (pool, massage, small bar) and the rooms are really huge (also the bathrooms) and clean. However, the rooms have been rather noisy (street with lots of traffic) - if you need a peaceful night you have so ask for a quiet room. We have booked a massage which was cheap and of good quality. The staff at the reception speaks English.

  • Stayed: October 2017, travelled solo
    • Value
    • Rooms
    • Service
Thank Regula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017 via mobile

Very nice hotel outside the polluted Almaty downtown. From your room window you can see easily the heavy smog.
Rooms are wide with good service.
Wellness area is well equipped with different types of saunas.
Breakfast may be improved but in general good enough.
Taxi service very efficient and useful.
Hope to visit it again.

Stayed: November 2017, travelled on business
Thank Eugenio S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017

First impressions from the beautifully decorated lobby are wonderful. Staff are helpful and the rooms are huge with comfortable beds, a big bathroom and nice view from the balcony. The TV had lots of channels and there are tea and coffee-making facilities plus a safe activated by room key. The Wi-Fi is extremely quick but to log-on you have to request a code from Reception which involves a complicated registration process - go to Reception or ask someone to come to the room. The other minor gripe was that the room was 30C when we arrived!! Fortunately the windows can be opened and the engineers arrived quickly to turn the heating off. Due to 5am departure to airport, we only had tea and coffee plus sandwiches in Reception but breakfast probably would have been good. Generally, a very good hotel but please make the Wi-Fi open access and leave the heating OFF! Thank you.

Room Tip: Rooms at the front overlook the city and have good views
  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kentsub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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