Pillow too soft. Suggestion to provide two types, hard and soft.Room should provide slipper.
Air-conditional is cold enough. Good location, inside shopping mall. My local food in surrounding area. Taxi fare is high and they do not use meter.
We booked this hotel as we anticipated that the stay would be a pleasant one, next to a mall. While driving there, we encountered severely bad traffic and saw that there was a convoy of Thai registered pickup trucks who were just stationary and clogging up the road leading to the hotel. There was overall bad signage and bad management.
When we finally got into the car park, only one (out of 2 lifts) from the car park were working. And, the lifts were slow. It was a really long wait to get to the lobby.
At the lobby, there were 3 counters, and it took a long time to check-in. The check-in staff looked unhappy and there was general mayhem everywhere in the hotel lobby.
We got a room on level 20. There were 6 lifts to the rooms and they were really slow! These must be the slowest lifts we ever experienced. Sound-proofing was non existent as we could hear noisy kids in the room next door clearly.
Other issues in the room: the TV did not work (we did not bother to report), there were grime and dirt on the side of the carpet, after the shower, the water will flow all over the floor.
The pool was really small and depressing.
And, then the mall attached - it is absolutely appalling. How many manicure, pedicure, massage, hair salon, toy claw machines does a mall need? Every floor of that mall is filled with these shops.
Absolutely disappointing.
Breakfast the next day - minimal spread, we only ate local cooked food, just in case.
Car parking was free - the sullen lady at the check-out counter validated our parking card. Then we saw our car had a car park sticker at the back advertising what looked like an online gambling site. Spoke volumes about the sort of patrons in this location.
Pros:
Good location, tasty local food within walking distance. Courteous staffs, check-in and check-out was easy.
Clean room with king size bed, comfprtable.
Cons:
Pillows too soft, can't support well.
Wi-Fi not accessible at certain part of room.
Sound proofing not good, can hear neighbor talking.
Check in was a breeze, room is big, bes is so comfortable but i have only one problem which is the aircon, it made such a loud noise when you turn it on and it doesnt stop. Also cant adjust the temperature. Besides that, all is good. From the breakfast to dinner. Food was fantastic.
Dinner: I had the salmon dish. Its was delicious. However, i would suggest tl pair it with white sauce instead. :)
Dear Syasya666,
Greetings from KSL!
Thank you for taking the time sharing your review. We are glad had a nice stay with us. Your message on the aircon issue is duly noted. Look forward to welcome you back again soon. Enjoy 15% discount when you book direct with us from our hotel website. Thank you and have a pleasant day!
Always like my stay at KSL due to its wonderful location. The room was clean & breakfast was great. However, the price (S$116) stated by Agoda at the time of booking was different from the actual price ($123) that I paid in the end. I will take it as a lesson learnt and next time I will choose pay now instead of pay later. Anyway, thank you for the wonderful experience.
Dear sohseokkhim,
Greetings from KSL!
Thank you for taking the time sharing your review. We are glad you had a wonderful stay with us. Look forward to welcome you back again soon. Enjoy 15% discount when you book direct with us from our hotel website. Thank you and have a pleasant day!
