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6 people are viewing this hotel
Priceline
S$47
Fully refundable before Thu, 30 May
Go to your Happy Price
Booking.com
S$57
Fully refundable before Thu, 30 May
Agoda.com
S$45
Fully refundable before Thu, 30 May
No booking fees
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Jason
Johor Bahru, Malaysia

Nice staying experiences in KSL hotel

5.0 of 5 bubblesReviewed 14 Sept 2019via mobile
Staying in KSL hotel is a great experiences for us as it has good location. The room is big enough, clean and comfortable environment comparing to other nearby hotels. The prices also reasonable.
Today we got a good experience as we come in too early (roughly 8am). At first, thinking to luggage check-in first, just lucky that we approaching check-in counter and we got kindness services from hoteliers (Cik Hidayah & Cik Nawal). We are accepted to have earlier check-in room upon the room availability, and we could enjoy to stay in hotel earlier than expected. Thank you very much for the hospitalised & kindness serving. Btw, we do get the upgrades to our room too, thanks to the Chef hotelier.
We are happy and thankful for the services provided. Hope to see you again here.
Date of stay: September 2019
Trip type: Travelled as a couple
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Reviewed 14 September 2019

Pillow too soft. Suggestion to provide two types, hard and soft.Room should provide slipper.
Air-conditional is cold enough. Good location, inside shopping mall. My local food in surrounding area. Taxi fare is high and they do not use meter.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank P_C_Tan_Travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2019

We booked this hotel as we anticipated that the stay would be a pleasant one, next to a mall. While driving there, we encountered severely bad traffic and saw that there was a convoy of Thai registered pickup trucks who were just stationary and clogging up the road leading to the hotel. There was overall bad signage and bad management.
When we finally got into the car park, only one (out of 2 lifts) from the car park were working. And, the lifts were slow. It was a really long wait to get to the lobby.
At the lobby, there were 3 counters, and it took a long time to check-in. The check-in staff looked unhappy and there was general mayhem everywhere in the hotel lobby.
We got a room on level 20. There were 6 lifts to the rooms and they were really slow! These must be the slowest lifts we ever experienced. Sound-proofing was non existent as we could hear noisy kids in the room next door clearly.
Other issues in the room: the TV did not work (we did not bother to report), there were grime and dirt on the side of the carpet, after the shower, the water will flow all over the floor.
The pool was really small and depressing.
And, then the mall attached - it is absolutely appalling. How many manicure, pedicure, massage, hair salon, toy claw machines does a mall need? Every floor of that mall is filled with these shops.
Absolutely disappointing.
Breakfast the next day - minimal spread, we only ate local cooked food, just in case.
Car parking was free - the sullen lady at the check-out counter validated our parking card. Then we saw our car had a car park sticker at the back advertising what looked like an online gambling site. Spoke volumes about the sort of patrons in this location.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank LL721
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2019

Pros:
Good location, tasty local food within walking distance. Courteous staffs, check-in and check-out was easy.
Clean room with king size bed, comfprtable.

Cons:
Pillows too soft, can't support well.
Wi-Fi not accessible at certain part of room.
Sound proofing not good, can hear neighbor talking.

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kenlime
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 September 2019

Check in was a breeze, room is big, bes is so comfortable but i have only one problem which is the aircon, it made such a loud noise when you turn it on and it doesnt stop. Also cant adjust the temperature. Besides that, all is good. From the breakfast to dinner. Food was fantastic.

Dinner: I had the salmon dish. Its was delicious. However, i would suggest tl pair it with white sauce instead. :)

Date of stay: September 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Syasya666
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this reviewResponded 18 September 2019

Dear Syasya666,
Greetings from KSL!
Thank you for taking the time sharing your review. We are glad had a nice stay with us. Your message on the aircon issue is duly noted. Look forward to welcome you back again soon. Enjoy 15% discount when you book direct with us from our hotel website. Thank you and have a pleasant day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2019

Always like my stay at KSL due to its wonderful location. The room was clean & breakfast was great. However, the price (S$116) stated by Agoda at the time of booking was different from the actual price ($123) that I paid in the end. I will take it as a lesson learnt and next time I will choose pay now instead of pay later. Anyway, thank you for the wonderful experience.

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Soh K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this reviewResponded 18 September 2019

Dear sohseokkhim,
Greetings from KSL!
Thank you for taking the time sharing your review. We are glad you had a wonderful stay with us. Look forward to welcome you back again soon. Enjoy 15% discount when you book direct with us from our hotel website. Thank you and have a pleasant day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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