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Reviewed 11 February 2016 via mobile

We stayed here for 3 days in February.
Pros: Excellent spa, clean room, comfortable bed, nice pools with good pool side snacks, friendly staff
Cons: Very slow check-out, breakfast area a bit messy, not really a 24-hour gym, the beach is not so nice.

Stayed: February 2016, travelled with family
Thank SHSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLangkawi, Managing Director at The Westin Langkawi Resort & Spa, responded to this reviewResponded 18 February 2016

Dear Simone YK,

It’s so kind of you to write a review of your stay at the Westin Langkawi Resort & Spa on TripAdvisor. Thank you for highlighting our awards winning Heavenly Spa, modern rooms, Heavenly Bed and unique pools. We appreciate for you to mentioned our friendly and attentive associates. However, we do noted your feedbacks regarding the shortfalls you have mentioned. We have informed our relevant departments to review and rectify the issues as to avoid future occurrences. We also awared on your comments regarding our Westin WORKOUT Fitness Centre, for your info access to the gym is available 24 hours on a complimentary basis and requires no appointment, just your room key between 6.00am – 10.00pm. After 10.00pm, our staff at reception will assist or kindly call Service Express® for assistance. The beach is nestled inside natural trees and the sea is influenced by low and high Tide, however we do offer 3 unique pools for the comfort of our guests. We appreciate the time you have taken to provide us with your insights and we hope to have the pleasure to welcoming you back to our Island.

Be well,
MS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2016 via mobile

We were here due to my business meeting held nearby this place. It was a pleasant 5 days 4 nights stay at this resort.

My family were so happy and enjoy the scenaries eventhough i was busy attending the meeting.

Their staffs were very helpful. The foods was decent. The room is very nice and cosy. Loved ut very much.

Definitely will revisit this resort again in the near future but definitely it will be leisure this time.

Stayed: January 2016, travelled with family
Thank ahmadfahmani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLangkawi, Managing Director at The Westin Langkawi Resort & Spa, responded to this reviewResponded 18 February 2016

Dear Ahmad Fahman,

Thank you for staying with us for your business-leisure trip and we glad you and your family have enjoyed the stay here. We appreciate for you to mentioned our attentive associates, quality of our cuisine and our modern rooms. It is a pleasure to have you and your family with us and we hope to welcome you again soon.

Be well,
MS

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Reviewed 10 February 2016 via mobile

I stayed here in August 2015 with two friends. Too busy to put up my review. I stayed here for two nights. This truly is a lovely place to stay. Everything is just as you would expect from a 5-star hotel. What i like most about the hotel was amidst the luxury, you had a genuine feel of casualness which made it a very comfortable place to be. All the staff have been trained exceptionally well. Special mention to Shalina from the Reception. Rin, Anas & Emmy from the F&B. They were always polite & accommodating.

The room is spacious, modern & chic. Very cozy and comfortable. Nice view of the sea & garden from the room balcony. Simply loved the Seafood BBQ buffet! It was impressive and fantastic! The deal we had was certainly worth it and i would certainly recommend this hotel to anyone looking for a lovely relaxing break!

Stayed: August 2015, travelled with friends
1  Thank Khairulshah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLangkawi, Managing Director at The Westin Langkawi Resort & Spa, responded to this reviewResponded 18 February 2016

Dear Khairulshah,

It’s so kind of you to take the time to write a review of your stay at the Westin Langkawi Resort & Spa. Thank you for highlighting our spacious rooms, stunning atmosphere, seafood BBQ buffet and the quality of services performed by our friendly and helpful associates, especially to recognized Shalina, Rin, Anas and Emmy. We always believe good service is one of the best ways to keep guest loyalty. Your positive comment has definitely motivated us to perform better! We are really grateful for your support and we appreciate for you to recommended our resort towards the world; We hope to welcome you back again here again with a renewing experience.

Be well,
MS

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Reviewed 7 February 2016

Stayed here at the end of January for 10 nights and it was our first visit to Langkawi.

The hotel is a bit out of town, about a 10 minute walk to the Jetty Point which has a few shops and a starbucks and small food court (try the Arabic café their shawarma is great).
The main shopping area in Kuah is a short taxi ride away and costs about 12 ringitt. Cenang is about 35 minutes in a taxi and costs 32 ringitt one way. The taxis are easy to use and the main shopping areas have taxi counters which give you the cost of your fare before you enter the taxi.

The Hotel itself is in a fantastic position with great sea views. The pool areas are spotless and the staff are all very approachable. We used the infinity pool while there and there were always sunbeds available in that area.
The gym has up to date equipment and is never busy, it has free dry towels, water and cold towels available.
The breakfast was plentiful and you could always find something to suit your taste from fresh fruit, breads, cold meat, yoghurt, cereal, sausage and eggs etc. The breakfast room is generally busy but you can always get a table.
The rooms in the hotel are fairly well appointed with complimentary water and tea/coffee masking facilities. Our room had a garden view but its more of a tree view as that's really all you can see from your room.
One thing to be aware of is the troupe of wild monkeys which roam around and which defacated on our balcony so if you have kids with you be mindful of that.
All in all we had a great time and would recommend this hotel if your looking for a relaxing break.

One thing I would mention is that there is a service charge added to all food and drink purchases and with a can of coke in the hotel costing around 7 times more expensive than in the local shops this starts to add up.

Room Tip: sea view room on a higher floor will give you a great view
  • Stayed: January 2016, travelled as a couple
    • Value
    • Rooms
    • Service
4  Thank iainb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLangkawi, Managing Director at The Westin Langkawi Resort & Spa, responded to this reviewResponded 11 February 2016

Dear iainb,

Thank you for your review on Trip Advisor and thank you also for mentioning our location as a private beachfront property. Yes, the resort is located in a secluded location yet near to the Jetty point and the downtown area. Thank you for your generous words toward our unique pools, wide range of SuperfoodsRX breakfast buffet and our Westin WORKOUT Fitness studio. Moreover, we are happy to know that our associates had delivered their best in service during your stay. On the other hand, we do noted on your comment regarding our pricing, please rest assured as well that we will discuss and review the pricing in comparison to similar properties in the area. We are truly glad that you had a fantastic time in our resort and that you recommend us towards the world. If ever your travel plan brings you back to Langkawi, we are excited to welcome you again!

Be well,
MS

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Reviewed 7 February 2016

I stayed at West Inn for 3 days in Jan and it exceeded my expectations! I requested an early check in and late check out and was given my room earlier than expected.. The customer service is amazing! The resort is very luxurious with lots to do around there including water sports, chilling out by the beach or bar, and the poolside bar is amazing. I absolutely loved the pools and the resort itself is even better than the photos. Each room has its private balcony, great value for the price!! The breakfast was the best part, they had everything from custom made smoothies to pancakes, waffles, eggs, parathas and lots of live stations.

  • Stayed: January 2016, travelled with family
    • Value
    • Location
    • Service
2  Thank Heenay91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinLangkawi, Managing Director at The Westin Langkawi Resort & Spa, responded to this reviewResponded 11 February 2016

Dear Heenay 91,

Thank you for sharing your valuable experience during your stay with us. We are very delighted that you have chosen our resort for vacation and we have exceeded your expectation. Thank you for mentioning our great customer service performs by our attentive associates, we always believe good service is one of the best ways to keep guests loyalty. Moreover thank you for highlighting our watersport activities, private beach and our swim up pool bar which is a great way to fill your stay with fun and excitement. We also appreciate for you to mentioned our unique pools, our modern spacious rooms and highlighting our extensive selections of SuperfoodsRX breakfast buffett. It’s a great pleasure to have you here and we hope to welcome you again for another relaxing stay in the near future!

Be well,
MS

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