We came for a conference there so we decided to book there. I booked for two days via booking.com. Unfortunately I had to cancel last minute for the first day but already confirmed with the customer service at booking.com that we are coming on the second day and there is no agreement that we are cancelling the booking. So we came on the second day in the morning and asked the front counter wether we can still check in for that day. He confirmed that we can still check in after 3 pm. We then came at 4pm to check in, another receptionist said that our booking had been cancelled don't know by who as I also do not get any confirmation email from booking.com. She said there are room still available if we book again using booking.com. We booked again but they said thay they did not recieve any email from booking.com about my booking. We waited for 2 hours and called the customer service from booking.com twice. The first time they confirmed with the hotel that they already recieved my booking. But I cannot check in yet as they still did not receive any email to confirm my booking. The second time I called they said the hotel may had been overbooked but did not close the booking and hence did not receive my booking. The regretful thing is that I went to the different receptionist for like...More
- Visit hotel website
- 011 60 9-517 8000
- Free parking
- Pool
- Restaurant
- Bar/Lounge