Name: Can be improved..
Item: Hotel Penaga
Rating: 2
Author: 946puccag

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Damool

Melbourne, Australia

4424

Reviewed 24 July 2019

Faulty Towers

We stayed here a few nights - the hotel is beautiful so was our room.
We booked a queen bed - we were given two singles - extra $$ to fix the problem. After request to speak with the manager, issue resolved - no extra cost. The air conditioner didn't work - maintenance man attended - fixed. Complimentary wine? Sorry not available. When we did receive our complimentary wine it was about 40ml! An insult. Free afternoon tea - tasteless spring rolls - no thanks. Ice for the room? Sorry, the delivery didn't arrive, we don't have enough. Breakfast at 07:00 the dining room wasn't prepared - one person on duty. He took off never to be seen again - no cook = no cooked breakfast.
This all looked very similar to a famous television series.
Sorry Penaga - not good enough.

Date of stay: June 2019

Ask Damool about Hotel Penaga

Thank Damool

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Mr Damool,

Firstly we would like to thank you for your recent stay with us, also thank you for your feedback on your stay experience with us in this review.

Please accept our sincere apologies for the unfortunate maintenance issue you have encountered with your Air conditioner unit. The Penaga team would like to extend a genuine apology for the discomfort and disappointment caused during your stay with us.

Rest assured we will rectify the problems addressed to our team leaders. Again, thank you for your constructive review which help us to enhance our services.

We are looking forward to welcome you again to stay with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

RossR908

Thames, New Zealand

9655

Reviewed 12 July 2019 via mobile

Old world charm

Stayed here for 3 nights on our first visit to Penang. Had a room over looking Hutton Lane. A bit of street noise but nothing untoward and they do supply ear plugs if it is to noisy for light sleepers. Staff are all very professional and obliging and room staff made sure everything was in order every day. Breakfast buffet has a good range of foods for all tastes. Nicely located in old part of Georgetown with an array of eateries nearby. Will definatelty make this a regular stop on trips to penang.

Date of stay: July 2019

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Thank RossR908

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Ross,

Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. It was a pleasure having you here.

We are certainly glad that we have lived up to your expectation during your recent stay with us.

We appreciated of your support and look forward to the pleasure of being service to you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Duncan R

154

Reviewed 7 July 2019

Nice hotel Great walking tourof Georgetown

Had a very nice stay at the Penaga Hotel. Staff very friendly.
Hotel offered a free heritage walking tour conducted by Mr John Kumaran Selva - excellent tour, very professional and informative. Wonderful insight in to the history of Penang.

Date of stay: June 2019

Ask Duncan R about Hotel Penaga

Thank Duncan R

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Duncan R,

Thank you very much for staying with us. We are certainly glad that we have lived up to your expectation during your recent stay with us.

We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

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PGRBrussels

Brussels

224157

Reviewed 4 June 2019

Fantastic

It took me along time to choose a hotel in Penang. Boutique hotels were over priced and tried to be too fancy. The other alternatives were modern multi story faceless hotels - ok but with no character and often not in great areas. I finally stumbled upon and decided on the Penaga.. and what a great choice it was. A classy old style hotel with all modern conveniences and with excellent staff and management. Great location just away from the centre but close enough to walk downtown and with excellent bus and taxi links. Good local restaurants nearby. It was one of the best hotels during my three week tour of Malaysia. Booking directly with the hotel, I was offered an upgrade to a room with a terrace overlooking the (very small) pool . Standard rooms without terrace are on the noisy traffic ridden side of the hotel..so you are advised to take a room facing the pool. Genuine personal service offered by the management and front desk staff.. nothing too much trouble. Really nice dining room with good breakfast and great value lunch. Thanks to everybody at the Penaga including notably Charles the manager.. The Penaga is a really great choice for Georgetown.

Date of stay: May 2019

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1 Thank PGRBrussels

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Sir,

Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. It was a pleasure having you here.

We are certainly glad that we have lived up to your expectation during your recent stay with us.

We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

306frank

Phnom Penh, Cambodia

55

Reviewed 3 June 2019 via mobile

Very pleasant stay

Well we booked a Deluxe King room. The ac was on the blink so they up graded us to the transfer suite. It was very comfy and luxurious. The staff was very friendly and curious. The breakfast was included and very good. If I return to Penang I would stay there again. Great place!

Date of stay: May 2019

Ask 306frank about Hotel Penaga

1 Thank 306frank

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Mr Frank,

We would like to thank you for your recent stay with us and we are glad that we have lived up your expectation during the stay.

We will convey this generous feedback to all our teams as well.

We are looking forward to welcome you again in near future.

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Can be improved.. - Review of Hotel Penaga

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