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Reviews (553)
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9 - 14 of 553 reviews
Reviewed 14 November 2017 via mobile

First time staying in this hotel and got accused of smoking in the hotel room twice of which nobody is smoking in the room. Nearly got charged 200. Clarified the matter but still want to charged 200 during check out. Will never return to this hotel. Being accused for something u didnt. The room is too small and especially for 2person also.

Stayed: November 2017, travelled on business
Thank kyle n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 16 November 2017

Dear valued guest,

Thank you for your feedback.

We have implemented 100% smoke-free policy with effect from 01 November 2017. In order to ensure a smoke-free environment for our guests, our staff, especially housekeeping team are trying their very best to monitor every room. We will only inform and charge guest when the room was found with sign of smoking.

Thank you for taking time to provide us the feedback. We will strive to improve our services at all levels.

Regards,
Sherry Yee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

This hotel is a pretty good hotel for its price. The room is abit small, but they come with all the necessities. Location wise, it is located near to the Philippines market. It requires are few minutes walk to reach Gayat street and Suria KK.

Plus point, there are good internet connection even in the rooms. Do upgrade the rooms to be bigger and provide shuttle service to the jesselton point, suria klcc, imago and KK airport.

Stayed: October 2017, travelled with family
1  Thank HongYaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 19 October 2017

Dear HongYaw,

Greetings from Cititel Express Kota Kinabalu!

Thank you for your comments and we are delighted to read that you enjoyed staying with us.

We look forward to welcoming your return in the near future.

Regards,
Sherry Yee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

I had stayed here since last 4 years. Good news they just completed the renovation and the room is look better compare to last time.

Standard room is quite small, if you travel with family & young children maybe you should book for family room.

The restaurant serve simple food & almost similar menu everyday. (Noodle/fried rice/bread & fruits) There are lot of restaurant surrounding of the hotel so no need to worry if you book room without breakfast.

This hotel close to nearly open Hilton Hotel, around 100m. The popular Welcome Seafood Restaurant also less than 5 minutes walking distance from this hotel.

Stayed: September 2017, travelled on business
Thank AndrewLSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 19 October 2017

Dear AndrewLSa,

Greetings from Cititel Express Kota Kinabalu!

Thank you for your review and we look forward to welcoming your return in the near future.

Regards,
Sherry Yee
Hotel Manager

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Reviewed 8 October 2017

This seems like a no-frills hotel to me. We took a Standard Room with a view. As expected, the room was compact, in other words, small. It would be difficult if there were more than 1 big luggage. Furnishings were fairly new and I was pleased with the good lighting. There was no coffee/tea making facilities in the room. Instead, there's a pantry on every floor where you can get hot/cold water. As for the bathroom, water pressure was good. Strangely, housekeeping did not replenish the single little soap during my 3-night stay.
The bed was comfy. Banging of doors from other rooms could be heard occasionally, as well as the faint piling from a nearby ongoing construction. Otherwise, it was tolerable.
Walk out of the hotel and you can see a variety of eateries. I really liked that! A fast-food joint is just around the corner, while there are coffee shops, seafood restaurants and open-air stalls (at night) in the surrounding area. There's also a convenience store and laundrette just outside the hotel. More eateries could be found further along Gaya Street or the Waterfront, about 20 minutes walk away.

  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank LLS0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 19 October 2017

Dear LLS0811,

Greetings from Cititel Express Kota Kinabalu!

Thank you for your review and comments. We do replenish guest amenities including soap in the bathroom. In order to be environmental-friendly, our housekeeping will replenish a new soap when the soap become smaller for the room occupied by the same guest. Nevertheless, if guest requests for additional soap, we will still deliver to the room upon request. For check out room, definitely all amenities will be replenished before arrival of next guest.

Eateries are definitely a plus point for our hotel location. Just to add on that there are also some food outlets located at Plaza Shell nearby, around 3 minutes walk from the hotel. Eateries available including a nice cafe, air-conditioned Chinese restaurant, seafood restaurant and a local restaurant serving Sabah Ethnic Kadazan food with cultural performance at night.

We look forward to welcoming your return in the near future.

Regards,
Sherry Yee
Hotel Manager

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Reviewed 8 October 2017

Room is really small,kindly of like Japan hotel.
But it is clean.
Bathroom door is not convenient to open.
Toiletries not refill for the second day.

Location is easy access to food around, 10-15min to gaya street.

Room Tip: Easy to eat
  • Stayed: October 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank SooHin_Ong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CititelExpressKK, Hotel Manager at Cititel Express Kota Kinabalu, responded to this reviewResponded 19 October 2017

Dear SooHin_Ong,

Greetings from Cititel Express Kota Kinabalu!

Thank you for your review.

We do replenish toiletries except soap or other amenities that has not been used at all. In order to be environmental friendly, we replenish soap either when the soap become smaller or alternate day when the room is occupied by the same guest. However, thank you for your comments and we will keep it for reference and look for further improvement in future.

We look forward to welcoming your return in the near future.

Regards,
Sherry Yee
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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