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All reviews laundry room ramadan buffet prayer room sofa bed front office cozy room decent breakfast i highly recommend this hotel housekeeping staff great stay affordable price breakfast spread signal hill nice place to stay definitely stay here again kota kinabalu city hotel is great
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Reviewed 22 September 2022 via mobile

Holiday Inn hotel has the best house keeping service especially from Mr Azuan. Over here for my work trip but it makes me feel like this is my holiday home. Really appreciate your effort Mr Azuan.

Date of stay: September 2022
Trip type: Travelled on business
Thank klchin7218
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Najeeb Kurungottu, General Manager at Holiday Inn Express Kota Kinabalu City Centre, responded to this reviewResponded 1 October 2022

Dear Klchin7218,

We are delighted to note that the Service of our Team was the highlight of your experience with us.
It is always gratifying to learn that our guests appreciate the efforts of our Team.

Thank you for taking the time to share your feedback. Your comments will be shared with the entire Team including Azuan and motivate us to continue delivering our best.

We look forward to giving you a great experience during all your future stays with us.

STAY SMART With us!

Best Regards,

Najeeb Kurungottu
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2022 via mobile

This is a spanking new hotel. We stayed overnight 13/14/9 and then 4 nights between 17 to 21/9. The service by the staff is excellent. They obviously have been trained well to be polite and helpful. Never had a sorry we can’t help you with that. The hotel is very conveniently located between the airport and the city. Less than 10 minutes either way. They have a new concept of providing breakfast with every room so you are not ambushed to be asked your room number every time you walk in for breakfast. Being an express format their range of service is abbreviated. They do not have room service but you can go down and order dine in or take away a good range of food. Later in the night if you still need food there is a vending machine with basic food like cup noodles and cookies. There is even a self service laundry on the first floor but here lies my first complaint. Their washing machines were great and they washed 4 days of laundry in 25 minutes but during our entire stay of total 5 days they couldn’t get the dryers to work. I am afraid their person in charge of machinery need to get better and more reliable machines than Electrolux. Another point of complaint was their computer station which was well equipped with iMac was totally let down by a non functional HP printer but Hafiz night manager was very helpful by printing my flight tickets for me. We had an easy and cordial check by Norziani very late at night almost 1 am. I was pleasantly surprised they can handle such late check ins so late in the morning. Also Alfons was so helpful in handling my accounts settlement in a jiffy.
The have the usual things they give you like toiletries and even tell you to ask for other things you need. The other usual things like safe and iron and board is provided. Overall this was a very pleasant stay and I would certainly be very happy to check in again in the near future

Room tip: Take the higher rooms. Quieter in the mornings. You can ask for extra bath mats as the floor get quite wet.
Date of stay: September 2022
Trip type: Travelled with family
1  Thank puspanathan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Najeeb Kurungottu, General Manager at Holiday Inn Express Kota Kinabalu City Centre, responded to this reviewResponded 22 September 2022

Dear Puspanathan,

We are delighted to note that the Service of our Team was the highlight of your experience with us.
It is always gratifying to learn that our guests appreciate the efforts of our Team. We are pleased to note that you also enjoyed the hallmarks of the Holiday Inn Express Brand which aims to offer all our guests a hassle-free experience with comfort & convenience at a great location and a great value price.

Thank you for taking the time to share your feedback and for recommending us. Your comments will be shared with the entire Team including Hafiz, Norziani, Alfons and motivate us to continue delivering our best.

Thank you also for your constructive suggestions regarding the DIY Laundry & Business centre. It is feedback such as yours that help us to improve where we lack & keep up what we are doing right.

We look forward to giving you a great experience during all your future stays with us.

STAY SMART With us!

Best Regards,

Najeeb Kurungottu
Cluster General Manager

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Reviewed 20 September 2022 via mobile

The housekeeping service guy, his name is Azuan, is very attentive to needs, provided sufficient supply replenishment and listened that I prefer chamomile tea instead of green tea, so he made sure the room is well-stocked. He cleaned the room fast but thoroughly.
Overall, the hotel check-in, food, room quality exceeded my expectations.

Date of stay: September 2022
Trip type: Travelled on business
Thank jpsaludes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Najeeb Kurungottu, General Manager at Holiday Inn Express Kota Kinabalu City Centre, responded to this reviewResponded 22 September 2022

Dear Jpsaludes,

We are delighted to note that the Service of our Housekeeping Team was the highlight of your experience with us.
It is always gratifying to learn that our guests appreciate the efforts of our Team. We are pleased to note that you also enjoyed the quality of the rooms, the ease of check-in & the food choices.

Thank you for taking the time to share your feedback and for recommending us. Your comments will be shared with the entire Team including Azuan and motivate us to continue delivering our best.

We look forward to giving you a great experience during all your future stays with us.

STAY SMART With us!

Best Regards,

Najeeb Kurungottu
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2022 via mobile

During our Dine, .Alfons Was very friendly and attentive to oir needs. Very profesional and courteus. The hotel is nice..lobby was brightly lit and the staff at front desk are very kind and always friendly..they must have a good leader in Alfons.

Date of stay: September 2022
Trip type: Travelled with friends
Thank Bendash79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Najeeb Kurungottu, General Manager at Holiday Inn Express Kota Kinabalu City Centre, responded to this reviewResponded 22 September 2022

Dear Bendash79,

We are delighted to note that the Service of our Team was the highlight of your experience with us.
It is always gratifying to learn that our guests appreciate the efforts of our Team. We are pleased to note that you also enjoyed the brightly lit lobby & the Hotel decor.

Thank you for taking the time to share your feedback and for recommending us. Your comments will be shared with the entire Team including Alfons and motivate us to continue delivering our best.

We look forward to giving you a great experience during all your future stays with us.

STAY SMART With us!

Best Regards,

Najeeb Kurungottu
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2022 via mobile

Came for a weekend work event. Got the room for RM200. Really nice facilities. There is also complimentary breakfast. The place is also close to the city centre so everything is within walking distance. I highly recommend Holiday Inn Express.

Date of stay: September 2022
Trip type: Travelled on business
Thank neehadb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Najeeb Kurungottu, General Manager at Holiday Inn Express Kota Kinabalu City Centre, responded to this reviewResponded 19 September 2022

Dear Neehadb,

We are delighted to note that the Service of our Team was the highlight of your experience with us.
It is always gratifying to learn that our guests appreciate the efforts of our Team. We are pleased to note that you also enjoyed the Hotel facilities, Breakfast, Hotel location and the value for money.

Thank you for taking the time to share your feedback. Your comments will be shared with the entire Team and motivate us to continue delivering our best.

We look forward to giving you a great experience during all your future stays with us.

STAY SMART With us!

Best Regards,

Najeeb Kurungottu
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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