We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Horizon Hotel(Kota Kinabalu)
US$103
US$88
Trip.com
View Deal
  • Free Wifi
  • Free Parking
Savings alert! 14% below average rates

The price you found is 14% lower than this hotel's average rate of US$102/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Hyatt Regency Kinabalu(Kota Kinabalu)
Free cancellation until 28/07
Book now, pay at stay
US$256
US$165
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Hotel Sixty3(Kota Kinabalu)
US$130
US$118
Trip.com
View Deal
Certificate of Excellence
  • Free Wifi
US$76
US$51
Trip.com
View Deal
  • Free Wifi
  • Free Parking
Oceania Hotel(Kota Kinabalu)(Great Value!)
US$45
US$38
Expedia.com
View Deal
  • Free Wifi
  • Restaurant
The Klagan Hotel(Kota Kinabalu)
US$60
US$52
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$41
US$38
Priceline
View Deal
  • Free Wifi
  • Free Parking
Hotel Grandis(Kota Kinabalu)
Free cancellation until 02/08
US$141
US$133
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
Free cancellation until 02/08
Book now, pay at stay
US$384
US$215
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (4,008)
Filter reviews
4,008 results
Traveller rating
2,261
1,141
377
131
98
Traveller type
Time of year
LanguageAll languages
More languages
2,261
1,141
377
131
98
Show reviews that mention
All reviewskinabalu wingsunset barkinabalu clubcafe tatucoco joeschi spastar marinawater slidesborneo loungehorizon clubsister hotelpitch and puttkids clubinfinity poolclub roomlife guardsmountain view
Filter
Updating list...
2,262 - 2,267 of 4,008 reviews
Reviewed 6 June 2012

The best thing about this resort is the staff. They are all incredibly friendly and helpful. Can't do enough for you. The rooms are clean and spacious. They offered a room switch when we checked in as they were concerned that the original room that we were given might have been too noisy. The pool area is nice, not as much shade as we would have liked though. My husband had a massage at Chi Spa and said it was lovely. The treatments there were a bit too expensive for my tastes. There were lots of kids staying at the same time as us - we had been told that this was the Shangri-La with the least children - not too sure about that. On a whole, the resort was a lovely place to stay - a good distance from town and the airport (you don't hear the planes) and you get thoroughly spoilt by the staff.

  • Stayed: June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sparkette1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2012

I stayed here for 2 nights for a friend's wedding (held at the hotel) during what was otherwise a backpacking tour of South East Asia.

The old adage 'you get what you pay for' stands true. The hotel is expensive. But the rooms and facilities are excellent. The setting is beautiful and I couldn't fault any of the services. The pool was pleasant, the beach was well maintained, and any food and drink I ordered were served efficiently and were delicious.

My one negative would be that with this sort of break you really want some sort of sense of exclusivity. Unfortunately, the Tanjung Aru is quite a large complex, and therefore there are always other people around, there's always a few people in front of you at reception or at the bar, and it perhaps makes some of the service feel not quite as personal. Occasionally you did feel like part of the crowd rather than a valued customer. However, that's a very minor quibble - and you can't have everything. For two nights as a treat during an otherwise 'roughing-it' trip this was a delight.

(I'm writing this review very late - I was here in Sept 2009, although the earliest I could go back on the TripAdvisor system is July 2011).

Room Tip: Avoid rainy seasons so that you can make the most of outside facilities. Have backup plans for things to do in the area for the days when the place seems extremely busy.
  • Stayed: July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rich P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

Overall a very bad experience and make us will not stay in any shangri-la property any more. The property is nice itself, but our vacation ruined by its bad customer service. Never stay in a start hotel that concierge has no umbrella. English barrier in concierge staff. Inflexibility in check out system which is convenience to staff, not guest. Bad food too!!!

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Clive H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

Travelling as a family of seven, we were warmly received as we arrived. It's a beautiful hotel and the staff were ever willing to help in every way. We spent most of the time at the pool-side to soak up the sun. We just loved it there. We even had reflexology there for a reasonable charge.
The room was comfortable and clean, and the spare sofa-bed was a bit old which broke when used.
There was a good spread for the breakfast, which was included in the price, and the evening meal at the hotel was good but pricey by Malaysian standard.

  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank S0uC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

We stayed for 10 nights in a Kinabalu Seaview Club Room as part of our 25 wedding anniversary holiday in Asia.
Up until the last couple of days of our stay we would have given the hotel full marks. The hotel is superb, the service excellent and in particular the Club reception staff including Stassey, Johnny and Vanessa are a credit to the hotel.
The pool area is lovely, with an adult area with infinity pool, quite stunning. The hotel grounds are immaculate.
We ate in the Italian restaurant a couple of time and the quality was very good and pricing reasonable.
We both enjoyed a Spa treatment. The Spa is set at the end of the beach and the treatments are in separate spa villas for either one of two persons, we had a couple’s villa. The service was good and again good value.
Unfortunately for the last couple of days of our stay the hotel was hosting a large group of US Navy personnel who, we understand, were enjoying a break from almost 6 months at sea. Whilst the vast majority were no problem. the language of some was very bad, (continuous use of the ‘F word’) and some sitting in the children pool drinklng cans of beer was not good. At night there was lot of noise and no consideration for other visitors. The hotel staff did not seem to want to tackle the problems. You cannot really blame the Navy personnel, who clearly wanted to let their hair down, unfortunately at the expense of other guests who had paid good money for their vacations. The hotel really needs to re-consider their policy in accepting such groups as it is inevitable how some of them will behave.

Room Tip: Kinabalu Seaview Club Room
  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank JR_Essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews