We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5 STAR (Shangri-La Tanjung Aru Resort) - Kota Kinabalu, Borneo”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Shangri-La's Tanjung Aru Resort & Spa
Ranked #5 of 92 Hotels in Kota Kinabalu
Certificate of Excellence
Reviewed 6 June 2012

5 STAR (Shangri-La Tanjung Aru Resort)
Took us best part of a week to understand why the locals kept telling us we were staying at the STAR hotel!

Just returned from this holiday to Kota Kinabalu, Sabah region, Borneo, and well it was fantastic.
Malaysian people are among the most friendly of all people we have met on our travels and this just added to a great holiday.

Hotel – 10 mins from airport which is ideal. The hotel resort is well layed out with excellent actvities for all the family - 2 pool areas – main pool and also childrens pool area with slides, showers etc. Gardens are well kept and there is plenty of areas to get away from it all. There is also a small private beach. There are plenty of different areas to eat and drink as well as the sunset bar and SPA areas which are excellent.
There is also a good sized fitness centre with all the equipment needed (we seen this through the window!) Note; There seem to be a lot of weddings, functions etc but this didnt impose on our stay.

Room – typical room layout (but a bit bigger) – room 9405 overlooking garden/sea; room has everything you need, cleaned and stocked daily – mini bar is left empty so you can fill it with what you like. You get 2 bottles of drinking water when rooms are cleaned and also more when rooms are turned down at night. Towels and toiletories aplenty.

Food – we were half board, so didn’t eat at any of the other resort restuarants – but the quality was such that you wouldnt need to unless you are looking for a burger! Food at the main resturant is buffet style; breakfast caters for all nationalities and is at a very high standard as is dinner which has a lot of choices available and also very fresh – you can have food cooked to order if you wish at the grill stations.
We found the food here to be at a very good compared to typical hotel offerings and although it is buffet, it is inspected and replaced regularly.

Papas river – white water rafting– full day trip, tiring! but worth the effort – you get there via car and train – the train ride (on one of the oldest trains) is a good expereinece and you get to see the jungle and river on route. And the rafting itself is a great experience and very exhilerating!

Orangutan sanctuary – nearest is at Shangri-La (an hour or so away and hotel runs a shuttle bus) – they had 3 young Orangutans at the sanctuary next to the hotel at the time we were there – the other sanctuarys are bigger but a bit of a trek and full day to get to.

Island Hopping – you can organise whatever trip you want (half or full day, 1,2,3, 4, 5 islands etc) at the jetty at the nearby fishermans village – cheaper than through the tour operators and cheaper still if you are good at bargaining! ideal for a day away and some of the islands are excellent with great swimming and all the usual water activities.

Kota Kinabalu town – 10 mins in a taxi – but unless you are desperate to get out and about, or looking for restaurants I wouldn’t bother.

Also, we went to the Shangri-La Rasa Ria resort but to be honest it’s a bit to far out of the way and I just preferred the feel of the Tanjung Aru; unless you prefer Golf that is, as this resort has a fantastic golf course.

Anway, in conclusion the STAR resort is a STAR resort and well worth considering.

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank keem2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (3,862)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,152 - 2,156 of 3,862 reviews

Reviewed 6 June 2012

The best thing about this resort is the staff. They are all incredibly friendly and helpful. Can't do enough for you. The rooms are clean and spacious. They offered a room switch when we checked in as they were concerned that the original room that we were given might have been too noisy. The pool area is nice, not as much shade as we would have liked though. My husband had a massage at Chi Spa and said it was lovely. The treatments there were a bit too expensive for my tastes. There were lots of kids staying at the same time as us - we had been told that this was the Shangri-La with the least children - not too sure about that. On a whole, the resort was a lovely place to stay - a good distance from town and the airport (you don't hear the planes) and you get thoroughly spoilt by the staff.

  • Stayed: June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sparkette1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2012

I stayed here for 2 nights for a friend's wedding (held at the hotel) during what was otherwise a backpacking tour of South East Asia.

The old adage 'you get what you pay for' stands true. The hotel is expensive. But the rooms and facilities are excellent. The setting is beautiful and I couldn't fault any of the services. The pool was pleasant, the beach was well maintained, and any food and drink I ordered were served efficiently and were delicious.

My one negative would be that with this sort of break you really want some sort of sense of exclusivity. Unfortunately, the Tanjung Aru is quite a large complex, and therefore there are always other people around, there's always a few people in front of you at reception or at the bar, and it perhaps makes some of the service feel not quite as personal. Occasionally you did feel like part of the crowd rather than a valued customer. However, that's a very minor quibble - and you can't have everything. For two nights as a treat during an otherwise 'roughing-it' trip this was a delight.

(I'm writing this review very late - I was here in Sept 2009, although the earliest I could go back on the TripAdvisor system is July 2011).

Room Tip: Avoid rainy seasons so that you can make the most of outside facilities. Have backup plans for thin...
See more room tips
  • Stayed: July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Rich P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2012

Overall a very bad experience and make us will not stay in any shangri-la property any more. The property is nice itself, but our vacation ruined by its bad customer service. Never stay in a start hotel that concierge has no umbrella. English barrier in concierge staff. Inflexibility in check out system which is convenience to staff, not guest. Bad food too!!!

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Clive H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

Travelling as a family of seven, we were warmly received as we arrived. It's a beautiful hotel and the staff were ever willing to help in every way. We spent most of the time at the pool-side to soak up the sun. We just loved it there. We even had reflexology there for a reasonable charge.
The room was comfortable and clean, and the spare sofa-bed was a bit old which broke when used.
There was a good spread for the breakfast, which was included in the price, and the evening meal at the hotel was good but pricey by Malaysian standard.

  • Stayed: May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank S0uC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Kota Kinabalu
2.3 km away
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
4.3 km away
Le Meridien Kota Kinabalu
Le Meridien Kota Kinabalu
#2 of 92 in Kota Kinabalu
2,232 reviews
5 km away
Hyatt Regency Kinabalu
Hyatt Regency Kinabalu
#6 of 92 in Kota Kinabalu
1,533 reviews
Show Prices
Show Prices
Show Prices
19.2 km away
Nexus Resort & Spa Karambunai
Nexus Resort & Spa Karambunai
#9 of 92 in Kota Kinabalu
1,440 reviews
25 km away
Shangri-La’s Rasa Ria Resort & Spa
4.2 km away
Hilton Kota Kinabalu
Hilton Kota Kinabalu
#4 of 92 in Kota Kinabalu
337 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-La's Tanjung Aru Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La's Tanjung Aru Resort & Spa

Address: 20 Jalan Aru, Tanjung Aru, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Kota Kinabalu
#1 Romantic Hotel in Kota Kinabalu
#2 Business Hotel in Kota Kinabalu
#2 Family Hotel in Kota Kinabalu
#2 Spa Hotel in Kota Kinabalu
#3 Luxury Hotel in Kota Kinabalu
Price Range: $287 - $714 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Tanjung Aru Resort & Spa 5*
Number of rooms: 492
Official Description (provided by the hotel):
A paradise for the senses surrounded by natural beautyA gentle breeze caresses your face as you wake to the sound of waves lapping the beach. The balcony opens up to an inspiring vista of sparkling coral islands and swaying of palm trees. Tunku Abdul Rahman Park, bordered by crystal clear waters and lush vegetation Sophistication surrounds you in a lavishly decorated suite inspired by Borneo’s rich cultural heritage. Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, is a perfect tropical getaway, a luxurious tranquil retreat just a short drive from the city.Yet, excitement beckons as you set out to discover all Kota Kinabalu’s delights. Making your way to Kinabalu National Park, you are thrust into a jungle paradise of natural wonders, rugged landscapes and scenic beauty. From the Rafflesia, the largest flower in the world, to the famous Orangutans in their natural habitat, it only gets more breathtaking every step of the way.The afternoon is spent exploring the picturesque town of Kota Belud. As Sabah’s largest and most popular open market, you find gems of all sorts, ranging from handmade handicrafts to mouth-watering local delights like natural honey.Back at the resort, you look forward to a sunset cruise, which departs from STAR Marina, to catch Borneo's famous sunset. Not long after, you wind down at Coco-Joe’s Bar & Grill. Lounging atop one of the beach-dining platforms, over cocktails and a delectable seafood tower, you continue to enjoy the sound of overlapping waves on the shores of Sunset Beach. A pampering session at CHI, The Spa rounds off the day. With treatments based on traditional Asian healing philosophies, you lose yourself in an enchanted and indulgent journey, all on the resort’s private spa island.For every experience here, you are surrounded by natural beauty. And it all begins at Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Expedia, Hotels.com, Ctrip TA, Agoda, TripOnline SA and HotelQuickly so you can book your Shangri-La's Tanjung Aru Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La`s Tanjung Aru Resort And Spa
Shangri-La`s Tanjung Aru Hotel Kota Kinabalu
Shangri Las Tanjung Aru Resort
Shangri Las Tanjung Aru Hotel
Shangri La Kota Kinabalu
Shangri-La's Tanjung Aru Resort & Spa Kota Kinabalu, Sabah

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing