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Reviewed 26 August 2022

The bathroom is moldy. I requested to change the shower head because it was too disgusting to shower with it. I was shivering while showering because the water temperature is not warm enough. Thankfully the hotel staff actually solved the issues mentioned. I called the housekeeping, reception, operator from my room at 9.30pm and no one pick up my call so I had to personally go to the reception to make my request.

Housekeeper didn't clean the toilet bowl properly and still left off with previous guests' urine stain.

The bed linen and pillow case come with some funny smell so I didn't sleep well at night. (now I'm praying hard that they are actually clean)

The lights in my room actually flicker. Reminds me of those horror movies.

Carpets are not exactly clean and stainless. So I had to live with it.

Breakfast place was kind of.... unpleasant. The cafeteria could be better maintained and maybe cleanliness and ventilation is another thing that the hotel should look into.

Conclusion: hotel needs to be better maintained.

Date of stay: August 2022
Trip type: Travelled on business
Thank Ezeither
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu, responded to this reviewResponded 21 September 2022

Dear Sir/Ms,

Thank you for staying at Promenade Hotel Kota Kinabalu recently.

We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes.

We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu


Regards,
Hafizan Wong
General Manager
[Promenade Hotel Kota Kinabalu, SABAH]

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2022

Maintenance of hotel room aircon urgently required. Temperature setting not functioning. Air con too loud and leaked. Requested for room change.
The lounge band music was too loud across the entire hotel lobby and reception areas as the entire area was open. Reception Staff can be more helpful and trained to deal with queries for first time visitors

Date of stay: August 2022
Trip type: Travelled with friends
Thank LawrenceLeongyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu, responded to this reviewResponded 21 September 2022

Dear Sir/Ms,

Thank you for staying at Promenade Hotel Kota Kinabalu recently.

We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes.

We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu


Regards,
Hafizan Wong
General Manager
[Promenade Hotel Kota Kinabalu, SABAH]

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2022 via mobile

Hotel room air condition could not be adjusted. Generally hotel amenities amenities are dated and poorly maintained. Breakfast Buffet menu is good but some food trays were not warm enough. The reception staff needs training to be more helpful.

Date of stay: August 2022
Trip type: Travelled with friends
Thank lawrence l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu, responded to this reviewResponded 21 September 2022

Dear Sir/Ms,

Thank you for staying at Promenade Hotel Kota Kinabalu recently.

We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes.

We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu


Regards,
Hafizan Wong
General Manager
[Promenade Hotel Kota Kinabalu, SABAH]

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2022 via mobile

Lighting is seriously dim in the rooms. Pretty dark. Minimal lights in bathrooms. No lights at all in shower tub. Lack of hooks in bathroom to hang towels or clothes. Should look into detailing.

Bed and space size reasonable. But even the rooms are poorly litted. Light switches are Not very user friendly .

Breakfast is essentially sufficient. Basic spread and acceptable.

Date of stay: April 2022
Trip type: Travelled on business
1  Thank mav-kayz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu, responded to this reviewResponded 21 September 2022

Dear Sir/Ms,

Thank you for staying at Promenade Hotel Kota Kinabalu recently.

We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes.

We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu


Regards,
Hafizan Wong
General Manager
[Promenade Hotel Kota Kinabalu, SABAH]

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2022 via mobile

I won't spare too much time reviewing this hotel. My room had cockroaches and a big one on my bed. They literally just use a sheltox spray which leaves an awful smell in the room.

Indeed, I had my room changed multiple times but the experience itself at the middle of the night is horrendous. This hotel needs a serious makeover. Till then, I suggest to avoid at all cost! For a bit more, you could get a better hotel on the waterfront row.

Date of stay: January 2022
Trip type: Travelled on business
2  Thank TheAdventureTellers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Digital Marketing, General Manager at Promenade Hotel Kota Kinabulu, responded to this reviewResponded 21 September 2022

Dear Sir/Ms,

Thank you for staying at Promenade Hotel Kota Kinabalu recently.

We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes.

We would like to take this opportunity to thank you for your support and hope that this incident does not mar the positive view that you've had on Promenade Hotel Kota Kinabalu


Regards,
Hafizan Wong
General Manager
[Promenade Hotel Kota Kinabalu, SABAH]

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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