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Reviews (59)
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6 - 11 of 59 reviews
Reviewed 11 August 2017

We stayed at this hotel again, and this is our third visit to Kuching. The hotel falls into the budget hotel category, but we have had nothing but great service,the room meets all our requirements, as we really only sleep and shower there. The staff especially front desk and Mr. Wong are superb, helpful and good company. Centrally located short walking distance to town.

Room Tip: Level 5and 7 non smoking and the next step up from standard is the go.
  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank baldwaiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2017

Nice place,but bathrooms need lot of work.Great location close by food courts,steampboats,Taipin corner, plenty of bars.15 min. walk to waterfront,and thankfully no fast food in sight.It's amongst the locals which is good.WiFi a problem but it is a national issue in Malaysia

  • Stayed: April 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2017

This is the first time in my life I see a rat inside a hotel! Is this really hotel or just store house?
Front dest is too slow and please tidy up! The staff is good, know how to smile and talk. Great welcome from them.
Room is dusty and smell like a old store room! Is there any air refresher? Damn I spend money on room and this is what I got?
The girl on bar playing phone while we order food and we need to repeat the order again! While we asking what is ingredient of the food, she just blurrr and blank! The staff doesnt have proper uniform so poor but atleast some of the staff know how to talk and explain to us. Karaoke is damn useless, we looking for old song, but there is nothing just new song! Why not you guys just close the karaoke if the song is limited. Beverage is limited, atleast we have some apperitif for stater! Beer is damn expensive, but it's ok we can have cheap beer from convienience store just near the hotel.
Suggestion:
F@B = Better improve the beverage! It so limited. Maybe some cheap beer or apperitif or some mojito :)
Front desk = Improve their speed, too slow while check-in guest!
Housekeeping = Room dusty and smell like a storeroom

Room Tip: No choice. Choose by yourself, they have so called white cottage with better room I think.
  • Stayed: February 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Farhat21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSupreme, Director of Sales at Grand Supreme Hotel, responded to this reviewResponded 23 February 2017

thanks for all the relevant comments from you. we will endeavor to do the necessary.We would be pleased if you could patronised us in future and feel free to to contact me for any shortcomings.
Once Again thank for highlighting to us.
Have A Nice Day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2016 via mobile

We booked a room with complimentary breakfast. Given the affordable price and complimentary breakfast, we thought that it's worth trying. However the breakfast selection was poor. The fried noodle was bland, almost inedible. The fried rice was about the same. We would prefer to order ala-carte, but the seats were limited. We would recommend to future travellers to inquire the meal options available at the hotel before booking so as not to be disappointed.

Stayed: June 2016, travelled with family
Thank CatsandNatureLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandSupreme, Director of Sales at Grand Supreme Hotel, responded to this reviewResponded 28 July 2016

Thanks for the relevant comments. Will centainly look into providing variety of to cater for our guest needs.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2016

The hotel building is old building but the room is spacious n clean. we get free upgrade during the check-in. worth spending money to stay in these hotel. i had a good sleep at night because their bed very comfort and the air-conditioner working properly. even the breakfast not so much variety but still can make our tummy feeling happy and full. location for these hotel is okay because not really far from the waterfront just about 5minutes by car.

  • Stayed: September 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank hakusue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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