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Traveller rating
147
204
49
9
9
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Reviewed 6 February 2019 via mobile

I try to find hotel in kuching with luxury bath tub and this hotel have. I book club floor twin to expect for bathtub but unfortunately when check in they said this room don't have. They said club floor king have and actually both room have same price but receptionist insist 125 rm perday topup for changing. Breakfast is not so special even you have prata roti as hard as cartoon. but overall this hotel is worthed as urban getaway

Date of stay: February 2019
Trip type: Travelled with family
Thank SudarsonoL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Waterfront_Hotel, Public Relations Manager at The Waterfront Hotel, responded to this reviewResponded 15 February 2019

Dear Sudarsono Liyis,

Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We are sorry to hear about the issues you faced while staying with us. Our management team and I would like to extend our most sincere apologies for a series of encounters which resulted in the less than satisfactory experience you had. At the same time, we take note on your feedback on the breakfast spread; rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests.

We truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. Our team will do our best to showcase the improvement we have made in the meantime and looking forward for another opportunity to better serve you.

Kind regards,
Stefanie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2019

I stay in premium king room for 4 days 3 night. First day was ok. Second day the cleaning crew didn't pull in toilet paper and the shower towel got stain on it and it looked like old rugs. Third night someone smoke in the hallway and my room full of smoke smell. I wasnt expect this for a 5 stars hotel. so dissappointed.

Date of stay: January 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tanjh99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Waterfront_Hotel, Public Relations Manager at The Waterfront Hotel, responded to this reviewResponded 24 January 2019

Dear Tanjh99,

Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We are sorry to hear about the issues you faced while staying with us. Our management team and I would like to extend our most sincere apologies for a series of encounters which resulted in the less than satisfactory experience you had.

Our housekeeping colleagues meanwhile have acted on your feedback and are committed to be more meticulous moving forth. At the same time, we take note on the feedback on the smoke smell issue and we sincerely apologize for the encounter you had on this issue. Please rest assured that we will imposed a greater control on this issue so that our guest can enjoy a smoke free stay.

We truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel. Our team will do our best to showcase the improvement we have made in the meantime and looking forward for another opportunity to better serve you.

We look forward to welcoming you back to The Waterfront Hotel in the near future.

Kind regards,
Stefanie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2019 via mobile

Clean, comfortable room with a spacious bathroom, lovely river view. Corridor carpet smelt musty, though. Best things about the hotel was the great location and the varied breakfast selection. Wish the entrance to the shopping mall via the hotel didn’t have a huge “premier washroom” sign - lowers the tone of the hotel.

Date of stay: January 2019
Trip type: Travelled as a couple
Thank Ellina28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Waterfront_Hotel, Public Relations Manager at The Waterfront Hotel, responded to this reviewResponded 21 January 2019

Dear Ellina28,

Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We are more than pleased to know that you had a wonderful stay and glad that you enjoyed the convenient location. We do take pride in our location and the convenience it offers to our guests. At the same time, we take note of your feedback. We will certainly review your comments and we truly appreciate your input in providing us the opportunity to improve our service and product that reflect the true service by The Waterfront Hotel.

We look forward to welcoming you back to The Waterfront Hotel in the near future.

Kind regards,
Stefanie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2019

We stayed in room 911, with a wonderful view of the river and city surrounds. We could watch the nightly waterfall light shows which were wonderful, and had a beautiful view in the day too. Beds were super comfy, pillows divine. Nice hot shower, lovely helpful staff. Breakfast lots of options and reasonable quality. On the higher price side, but the pool is great and would stay again for sure.

Room tip: go high up, and pay for the river view
Date of stay: January 2019
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank Melcoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Waterfront_Hotel, Public Relations Manager at The Waterfront Hotel, responded to this reviewResponded 18 January 2019

Dear Melcoe,

Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We are grateful for your patronage in addition to the very nice compliments extended. We are more than pleased to know that you had a wonderful stay and that our hospitality left you feeling satisfied. At the same time, we are glad that you enjoyed the convenient location. We do take pride in our location, the view and the convenience it offers to our guests. We truly appreciate your kind post and compliments! We are all humbled by your praise which helps to motivate us in giving our best on a daily basis. Most reassuring indeed to know you will return if your travel brings you back to beautiful Kuching!

Looking forward to have you back with us again, see you soon!

Kind regards,
Stefanie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2019 via mobile

Right in the middle of town, next to carpenter street and opposite the Astana. This is really convenient for shopping and exploring Kuching. Some of the hotel facilities could be in better shape (aircon keeps breaking down in our room) but the staff are friendly, young and enthusiastic.

Date of stay: December 2018
Trip type: Travelled as a couple
Thank HangLekir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Waterfront_Hotel, Public Relations Manager at The Waterfront Hotel, responded to this reviewResponded 18 January 2019

Dear HangLekir,

Thank you very much for your visit to The Waterfront Hotel and for having taken the time to share about your experience with us.

We are more than pleased to read that you had a wonderful stay and that our location offers you with the convenience to a few of Kuching’s top tourist spots. At the same time, we take note of your feedback on the hotel facilities, in particular the air-conditioner in the room and we apologize for the less than satisfactory experience you had. However, we are glad to read that the service provided by our staff left you feeling satisfied. Rest assured that your feedback will serve as our guide as we continuously work to improve our service for the betterment of our guests.

We look forward to welcoming you back to The Waterfront Hotel in the near future.

Kind regards,
Stefanie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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