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Reviews (2,141)
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Reviewed 21 October 2017 via mobile

We booked the residence on an all inclusive basis for our honeymoon. After a long flight we arrived at the residence via a private transfer and were greeted by the most welcoming friendly and special people.

Our bags were unpacked, champagne waiting and the most special and magical view over the Indian Ocean from our room.

Our honeymoon just got better each day with staff went above and beyond for us. Drinks and special meals on the beach at the plantation restaurant, the most intimate and welcoming service at the bar with live singers each night and staff even making us towel figurines of swans and flowers.

This is a special special hotel! Staff know your name and take pride in making your experience one in which you will never ever forget! Too many staff at the hotel we would like to thank! You made our honeymoon beyond expectations!

The white beach is combed to ensure it is pristine for guests with Blue azure and the food is Devine!

We experienced the catamaran cruise which was a complementary gift for our honeymoon from the hotel which was utterly fantastic! We hired a car and drove round the island, swam with dolphins and went on a speed boat which was incredible!

We will always treasure our experience with the Residence and would like to thank everyone from the bottom of our hearts for making it so special for us! We will never have any hesitation in recommending this beautiful beautiful special place! This is where dreams come true!
Love always to this place! Mr & Mrs Cochrane x

Stayed: October 2017, travelled as a couple
1  Thank micoler2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Business Development Manager at The Residence Mauritius, responded to this reviewResponded 24 October 2017

Dear Sir/Madam,

We thank you for writing such a beautiful review on Trip Advisor.

We are delighted to read that you had a fantastic customer experience and can only thank you for having given us the opportunity to look after you and provide customer satisfaction.

We look forward to the pleasure of welcoming you back to our shores in a not too distant future.


Kind regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

If you wish to be pampered, this is the hotel to go to. The hotel is wonderfully colonial and the staff are super helpful. Service of the highest order The restaurant has a theme each evening so makes dining very interesting especially if you enjoy food from around the world. We hired a car and even there the security was top class as vehicles were checked in and out. Highly recommended.

Room Tip: Guests should request a sea view to enhance there stay.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Business Development Manager at The Residence Mauritius, responded to this reviewResponded 21 October 2017

Dear Sir/Madam,

We thank you for your review on Trip Advisor.

We are glad to read that you enjoyed your stay with us and are more than happy to hear that we met your expectations.

Our team always takes great pride in offering our guests inspiring stays and for sure your kind words will encourage us to do their utmost to afford the best service to our guest.

We look forward to the pleasure of welcoming you back to our shores in a not too distant future.


Kind regards,

The Management

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Reviewed 20 October 2017 via mobile

Excellent rooms. Got the upgrade which was icing on the cake.
Outstanding politeness, hospitality and service.
Private beach with white sand is something everyone will enjoy. Multiple swimming pools, restaurants with a lot of food choices.
Staff, chef were all eyes and ears to cater to all our requests.
Mr. Prdeep and personal buttler Mr. Vimal to name explicitly who took care of us.
Would recommend everyone to Visit "The Residence" if visiting Mauritius.

Stayed: October 2017, travelled with family
Thank Nipun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Business Development Manager at The Residence Mauritius, responded to this reviewResponded 21 October 2017

Dear Sir/Madam

Thank you for sparing some of your precious time to write your comments on Trip Advisor.

We are pleased to read that you have had a nice relaxing time and were well looked after by our dedicated team members who always look for the comfort of our guest.

We reiterate our thanks for your choosing The Residence Mauritius and look forward to the pleasure of welcoming you in the near future.

Kind regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

First class Hotel!
Nice people, outstanding service
Excellent Food
Beautiful beach and Pool
We were here many times and we could recommend to everybody.
Such a surrounding will be difficult to find somewhere else.
We come back 2018
Room 165/164
Family Kreuter

Stayed: October 2017, travelled with family
Thank GuestTHERESIDENCE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Business Development Manager at The Residence Mauritius, responded to this reviewResponded 21 October 2017

Dear Sir/Madam,

We thank you for sharing your holiday experience on Trip Advisor.

We are delighted to read that once more you have captured beautiful moments during your holidays at The Residence Mauritius and truly appreciated the overall facilities at our resort.

We can only be grateful for the description of our property in such wonderful words and your appreciation on our team members are truly inspiring.

We reiterate our thanks for you recommendation and look forward to welcoming you next year for another relaxing stay at The Residence Mauritius.

Kind Regards,

The Management

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Reviewed 18 October 2017

Well where to start in describing our experiences at this amazing hotel? This was our 9th return visit, and as I have said before, it takes something very special indeed to attract my wife and I back for a return stay at a hotel, the world is so big it's nice to have different experiences.

But when you find a real gem like The Residence, it makes no sense not to return to paradise.

In my job I worked internationally around the world, and stayed in many 5 * hotels, and I can say this is the best hotel I have ever experienced.So what is it that sets it above other hotels?

You will see from other reviewers, that a constant theme is the staff here. This is what is exceptional about this hotel. From top to bottom everyone is working to make your holiday really special, whether it's the smile from the gardeners, the cleaners, the pool and beach staff, reception, concierge, restaurant and bar staff, and managers. Nothing is too much trouble. And they know your name and if a return guest, your likes and dislikes.

It has all the facilities you would expect of a hotel of this standard, pools, restaurants, top class cuisine,Spa, boathouse, Kids club, and large spacious and beautifully decorated rooms as well as paradise beaches and turquoise water. There is a coral reef off shore which protects the coast, allows beaches to develop and provides a safe haven for swimming and a host of water sports, There is free snorkelling, water skiing, canoes, pedaloes, windsurfing, glass bottom boating, and for an extra cost you can go scuba
diving and deep sea fishing

There are two main restaurants, the Dining Room, being buffet style with themed evening such as African, International, Fish, Asian etc. The Plantation is by the beach , is waiter service with a choice of dishes within the half board cost, or a la carte if you want. The atmosphere here is very special both for lunch and for evening meals and the food is outstanding.

The new Executive Chef, Jean -Patrick has introduced some superb new ideas for the menus in both restaurants and the quality and variety of the food is really excellent ( they also easily cater for vegans, vegetarians and people with dietary requirements) He is supported by a wonderful staff, too many to mention all, but we would particularly like to thank Ali, Deepa, Sam, Sanjetta, Bruno, Raj, Rooben, Madhoo, Yashmay, and Janita, and Rajesh at the Plantation

Also we would like to mention the wonderful range of desserts consistently produced by Selven and his team,Head chef Ram, and his team, and the team of chefs at the Plantation

Every evening there is entertainment and several times a week there are floor shows, all very good quality and very enjoyable.


The concierge desk has the excellent Keven, Rooben and Sunil who can organise anything for you,( many thanks to Sunil for driving us around the island as in previous visits.) You also have butler service throughout your stay. This time it was Roshan who looked after us wonderfully well.

Around the pools there is a very good group of pool side staff who provide towels, water and take food orders if you want to eat by the pools. Then there is Serge, who provides a really excellent security service, and watches that the children and others are safe, he is an outstanding member of staff.

And overseeing it all is a core of outstanding senior, experienced managers, many of whom have been with the hotel for many years. Many thanks to Mr Chang, Pierrot, Pradeep, Rajesh, they set and maintain the high standards.

If there are any members of staff that we have missed, please forgive us, you were all amazing.

We have already rebooked for next year, along with our daughter and family, who was married here a few years ago. I can throughly recommend The Residence for weddings, unlike other hotels where it's something of a conveyor belt process, here they make it very special, very personal, and unforgettable

The hotel is only ranked third, I think, in Belle Mare. I find it simply inconceivable that there are any hotels better than The Residence in Belle Mare

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank keekee27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Business Development Manager at The Residence Mauritius, responded to this reviewResponded 20 October 2017

Dear Sir/Madam,

Thank you very much for detailing your holiday escapade on Trip Advisor.

We are delighted to read that once more you have had an excellent time at our resort and your kind words on our team members are very much appreciative, really inspiring and a source of motivation to each and everyone.

At The Residence Mauritius, we do our maximum everyday to make each of our guests
experience privileged and cherished moments.

We reiterate our thanks for choosing The Residence Mauritius for your holidays and very much look forward to the pleasure of welcoming you back in a not too distant future.


Kind regards,

The Management

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