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Reviewed 21 October 2017

We stayed here 6 nights b&b in a standard room. The hotel is in the colonial-style, with a mainly wooden construction and it’s full of old antique elements and old photos of Mauritius, which add to the hotel nicely. It is open and airy in all the public areas and the reception has a “wow!” factor when you enter for the first time.

Check-in: the welcome was friendly, efficient and informative. We were shown our room and our butler then picked up and showed us how everything worked

The room: it was a big room with a large king bed, large TV, easy sofa & chair, plus tea and coffee. There was a big separate bathroom, with separate bath and shower, walk in wardrobe and safe. Water was also supplied and replenished daily, although on a couple of days the water was forgotten. Similarly, on a couple of occasions a hand towel was not replaced (leaving us without), a floor mat was removed and not replaced or flannels weren’t left. Replacements were quickly brought when we called, but they shouldn’t have been forgotten. Our room was also within easy hearing distance of the evening entertainment in the bar. Whilst we didn’t go to watch the first couple of nights, we could hear ever word sung / note played from our room. So, whilst the large open spaces are lovely, there is a downside to them with the noise carrying easily.

There was also a device in the room called a Handy, which is basically a locked down smartphone that’s free to use whilst you’re staying. It enables free local calls, Internet calls, maps etc and can be taken around the island. Well, that’s the theory. We used it whilst in the room on Wi-fi but it just didn’t work outside the hotel. We tried to make a local call when in Port Louis but it wouldn’t dial. If it worked, it’d be a great feature but, we found it to be of limited to no use.

Concierge: they were really helpful, organising a Taxi for us to Port Louis plus a little tour around and at no point did the driver ever try to renegotiate and the price was good, considering the journey times and Taxi prices in Mauritius. However, his cab had a sticker on it linking him to the hotel and he explained that at busy times he’s pretty much employed by the hotel guests so it’s obviously sensible for him to keep guests happy for repeat business.

Pool area / beach: there are plenty of beds on the beach section of the hotel in amongst the palms, which was away from the pool but it got busy at that end. We stuck to the limited space in the “adults only” section near the pool, where there was always space. The pool itself was made up of several sections and occupies a large area but we found it a bit noisy as there were quite a few kids there. As such, we stayed away. There was also some inconsistency with pool service. Whilst towels were generally out on sunbeds, some days we were brought water, others we weren’t. Some days we got flannels, others we didn’t. Some days we were asked if we wanted drinks or food, some we weren’t. You get the picture.

Restaurants: we ate at Plantation on our first night and enjoyed the food however, it took too long for our drinks to come and whilst the service was friendly there was something missing, but we just couldn’t place what it was. We also ate there on our 3rd night and noticed it again. Drinks took too long, in fact, we got our starters before water arrived and we had to ask for that twice. We were delivered two starters when we ordered one to share and, whilst the drinks were tasty, the food was under seasoned and over priced for what it was. And we’re used to central London prices. A couple were also shown down to the beach seats for a drink and then no one went to take their order, forcing the gent to come back up and ask for someone to take the order. Still, they didn’t. So the couple moved up to the restaurant and as they were being seated the gent told the waiter that their process “just isn’t working is it?”. If nothing else, it reaffirmed what we thought of the service: disjointed, not really organised. It’s almost there, but almost is frustrating when you’re paying a lot for the food.

We did the buffet on our 2nd night as it was Mauritian themed. Whilst some of the dishes were nice, a waiter admitted that some were ‘dummed down’ in terms of spices for the benefit of guests. We’d have preferred it if they’d kept the dishes authentic, spice and all. Again though, the price was just too high, particularly Rs 450 for a small glass of wine. That’s £10.50 for a glass of South African Chenin Blanc. Again, that’s more than I’d pay in central London.

My biggest bug-bear of the evening was the dress code. We’d been told it was “casual-smart” when we checked in. In truth it was more ‘casual’. Jeans, trainers (not fresh, clean white ones) and t-shirts with large, tasteless designs were all on show. I was told I couldn’t go in despite wearing a polo shirt, a pair of tailored shorts and ‘smart’ sandals. Apparently, long trousers and shoes were the dress code for men. That wasn't what we were told. On that same night I saw a man wearing sandals with socks (never, ever ok), a lady wearing shorts that just about covered her bottom, some tatty trousers, worn jeans...I could go on. So I was somewhat hacked off that my original outfit was deemed ‘inappropriate’. On our forth night I wore pretty much the same outfit to Amari at the Lux* hotel next door and not a word was said about my outfit, and I wasn’t out of place.

It’s easy to take away that we didn’t enjoy our stay: we did. It was relaxing, plus the view out to sea and the clear waters are just beautiful. Most things are fine and we may have just had bad luck on the service.

We like to explore a little and try different restaurants so a choice of two at The Residence was always going to make us try elsewhere, and was one of the reasons we didn’t go half-board here. You’d need to check the pricing but, for us, staying at The Residence (it was cheaper than the Lux for the week we were there) and going to the Lux to eat in the evenings worked OK. It is only a 2 min walk between the two along the beach after all.

If you can get a good HB package at The Lux (or even an AI - which opens up the ice cream snacks, rum hut plus other things) then the choice of 4 restaurants and the quality of food would make it worthwhile (it would have done for the 6 days we stayed). The food there was so much nicer, the service was exceptional, and the food and drink prices are no worse than The Residence, but you get what you pay for. In fact, it’s worth me pointing out that the food and drink prices everywhere we looked in Belle Mare were high and not what we’re used to paying when going on holiday! And don’t expect to be able to walk in to Belle Mare (or anywhere else) to experience some local restaurants / cheap eats as there aren’t any. You are limited to going to one of the 4 hotels along then stretch of beach from The Residence south.

Room Tip: Be as far from reception as possible
  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank Neil T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Business Development Manager at The Residence Mauritius, responded to this reviewResponded 24 October 2017

Dear Sir/Madam,

We thank you for sharing your feedback.

We certainly pay attention to our customer’s comments and are very appreciative for your review as it will prove very useful to help enhance our existing standards.

You may rest reassured that all your highlighted points have been taken into consideration for corrective measures. We can assure you that the management is making it a priority to take necessary measures to ensure that the services provided are to our guest’s expectations.

We reiterate our thanks for your valued comments.

Kind regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017 via mobile

We booked the residence on an all inclusive basis for our honeymoon. After a long flight we arrived at the residence via a private transfer and were greeted by the most welcoming friendly and special people.

Our bags were unpacked, champagne waiting and the most special and magical view over the Indian Ocean from our room.

Our honeymoon just got better each day with staff went above and beyond for us. Drinks and special meals on the beach at the plantation restaurant, the most intimate and welcoming service at the bar with live singers each night and staff even making us towel figurines of swans and flowers.

This is a special special hotel! Staff know your name and take pride in making your experience one in which you will never ever forget! Too many staff at the hotel we would like to thank! You made our honeymoon beyond expectations!

The white beach is combed to ensure it is pristine for guests with Blue azure and the food is Devine!

We experienced the catamaran cruise which was a complementary gift for our honeymoon from the hotel which was utterly fantastic! We hired a car and drove round the island, swam with dolphins and went on a speed boat which was incredible!

We will always treasure our experience with the Residence and would like to thank everyone from the bottom of our hearts for making it so special for us! We will never have any hesitation in recommending this beautiful beautiful special place! This is where dreams come true!
Love always to this place! Mr & Mrs Cochrane x

Stayed: October 2017, travelled as a couple
1  Thank micoler2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Business Development Manager at The Residence Mauritius, responded to this reviewResponded 24 October 2017

Dear Sir/Madam,

We thank you for writing such a beautiful review on Trip Advisor.

We are delighted to read that you had a fantastic customer experience and can only thank you for having given us the opportunity to look after you and provide customer satisfaction.

We look forward to the pleasure of welcoming you back to our shores in a not too distant future.


Kind regards,

The Management

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Reviewed 20 October 2017

If you wish to be pampered, this is the hotel to go to. The hotel is wonderfully colonial and the staff are super helpful. Service of the highest order The restaurant has a theme each evening so makes dining very interesting especially if you enjoy food from around the world. We hired a car and even there the security was top class as vehicles were checked in and out. Highly recommended.

Room Tip: Guests should request a sea view to enhance there stay.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Business Development Manager at The Residence Mauritius, responded to this reviewResponded 21 October 2017

Dear Sir/Madam,

We thank you for your review on Trip Advisor.

We are glad to read that you enjoyed your stay with us and are more than happy to hear that we met your expectations.

Our team always takes great pride in offering our guests inspiring stays and for sure your kind words will encourage us to do their utmost to afford the best service to our guest.

We look forward to the pleasure of welcoming you back to our shores in a not too distant future.


Kind regards,

The Management

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Reviewed 20 October 2017 via mobile

Excellent rooms. Got the upgrade which was icing on the cake.
Outstanding politeness, hospitality and service.
Private beach with white sand is something everyone will enjoy. Multiple swimming pools, restaurants with a lot of food choices.
Staff, chef were all eyes and ears to cater to all our requests.
Mr. Prdeep and personal buttler Mr. Vimal to name explicitly who took care of us.
Would recommend everyone to Visit "The Residence" if visiting Mauritius.

Stayed: October 2017, travelled with family
Thank Nipun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Business Development Manager at The Residence Mauritius, responded to this reviewResponded 21 October 2017

Dear Sir/Madam

Thank you for sparing some of your precious time to write your comments on Trip Advisor.

We are pleased to read that you have had a nice relaxing time and were well looked after by our dedicated team members who always look for the comfort of our guest.

We reiterate our thanks for your choosing The Residence Mauritius and look forward to the pleasure of welcoming you in the near future.

Kind regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

First class Hotel!
Nice people, outstanding service
Excellent Food
Beautiful beach and Pool
We were here many times and we could recommend to everybody.
Such a surrounding will be difficult to find somewhere else.
We come back 2018
Room 165/164
Family Kreuter

Stayed: October 2017, travelled with family
Thank GuestTHERESIDENCE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PierrotBarbe, Business Development Manager at The Residence Mauritius, responded to this reviewResponded 21 October 2017

Dear Sir/Madam,

We thank you for sharing your holiday experience on Trip Advisor.

We are delighted to read that once more you have captured beautiful moments during your holidays at The Residence Mauritius and truly appreciated the overall facilities at our resort.

We can only be grateful for the description of our property in such wonderful words and your appreciation on our team members are truly inspiring.

We reiterate our thanks for you recommendation and look forward to welcoming you next year for another relaxing stay at The Residence Mauritius.

Kind Regards,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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