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Constance Belle Mare Plage
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Reviews (4,066)
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Reviewed 21 July 2017

The overall experience at this hotel was excellent. Having visited Mauritius on 3 previous occasions this hotel by far exceeded our expectations. We greatly appreciate warm friendly service, interesting menus and good golf and this place ticked all the boxes. The various dining options were perfect and lunch at Indigo was a favourite with Christall Sivan, and Ludvig anticipating our personal requirements. We loved the recommendations of Vella and William our someliers who encouraged us to try different wines and now we have a few new favourites. The rooms are very comfortable with lots of nice touches and our housekeeper Babita could not have looked after us better even extending our check out on the last day so we could golf and still have a few hours on the beach. Kamal was very attentive with beach services and the drinks were always amazingly well chilled for the sun bed. The 2 golf courses were perfect with drinks in the buggies and clubs transferred between them as required. We love eating out and can honestly say that we can compare the culinary experience of the restaurants here to some Michelin Star places we have visited so all in all this was the perfect hotel for us

Room Tip: Depends what suits you. We were in block 600 which was very central and quiet
  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank hazelkirkland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded 23 July 2017

Dear Hazelkirkland,

Greetings from Constance Belle Mare Plage!

It was with great pleasure that I read your positive review on Trip Advisor about your recent stay with us.

On behalf of all our team members, we appreciate you taking the time and effort to post your comments and are delighted to receive such glowing praise. We are very proud of the warm hospitality and exceptional service we offer, and I shall certainly pass on your feedback to our team members.

We look forward to welcoming you again for another memorable stay hopefully soon.

Best regards,

Gert Puchtler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

It was our second stay at Constance belle mare plage and me and my husband have spent a wonderful time there.

The resort is really beautiful and the view on the beach blue lagoon is simply amazing. It has a very relaxing and peaceful atmosphere full of positive vibes.

The food was so delicious and had such a large variety of menus.

The staff was so friendly, caring, nice and was always there to help and guide us if need be.

The room was beautiful and housekeeping service was so well organised and done correctly.

At night, if you want to chill there is the bar restaurant. Sitting along the swimming pool, we had spent such relaxing and enjoyable moments accompanied with good music.

We also visited the spa and spent a great time there.The massage suggested by the Spa Manager - Mr Rajiv, was indeed very good.Both me and my husband have returned with a relaxed body and mind - 'value for money'.A special thanks to the therapists because they put their heart in what they do.

We would definitely be back during our next vacation and hope to be even more pleased.I strongly recommend this hotel to everyone, either be it with your family or just as a romantic couple.



Stayed: July 2017, travelled as a couple
1  Thank FarrhaDuman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded 21 July 2017

Dear FarrhaDuman,

It is our pleasure to welcome you back once again Constance Belle Mare Plage.

Thank you very much for taking your time to share your delightful review with us on Trip Advisor. Your kind feedback is truly much appreciated and will of course be shared with all our colleagues. We are pleased to learn that you had a wonderful moment during your stay with us.

We assure you that we will continue to enhance our standards as well as our personalized and attentive service to be certain that your next visit will be another extraordinary one.

We await, with pleasure, for your return and an opportunity to serve you again in the near future.

Best regards,

Gert Puchtler
General Manager

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Reviewed 19 July 2017

Stayed here for 7 nights in July 2017.

First, the good things:

1) The hotel itself is very nice, with great facilities which are well laid out, modern, and in keeping with the luxury rating and price.
2) The beach in front of the hotel is nice, and there were plenty of sun lounges.
3) The food in the main buffet restaurant was well above average quality, with enough choice at each meal although some hotels at this price have a far bigger selection.
4) The gym was modern and well equipped without being huge.

Unfortunately the resort is let down badly by poor service, which surprised us. The service was terrible compared to Constance Seychelles (where we stayed last year) and most other resorts / hotels we've stayed at in this price range. A few examples:

1) In the first 3 days we had 5 unwanted visits to our room, including one at 10.30 pm where someone knocked before barging in, flicking on the lights (therefore waking us up), and then hastily exiting when he saw our stunned faces.
2) On one day we had to call and ask for our room to be made up at 5.00 pm. The room service had obviously been forgotten.
3) It took three phone calls over 24 hours for someone to attend to our air conditioner which had stopped, and three calls over 4 hours to get towels when house keeping left only one for us.
4) They ran out of towels to use at the pool / beach and it took my wife to track down a manager to fix this as service boys were nowhere to be found. In fairness a manager compensated us with two cocktails.
5) Confusion at dinner and breakfast where waiters were not sure who was serving which tables, resulting in us being asked our room number multiple times, and on one occasion our table was given away. On one other occasion we had to chase management to get a table at breakfast when waiters couldn't be found.
6) Although tables in the buffet restaurant cannot be reserved, one prime table was unofficially booked three nights in a row for a guest of the hotel management.
7) We were told we could not put bike hire cost on our room account. However this was not the case. The bike hire lady was just too lazy to arrange it.
8) The gym was attended by a lady who seemed unable to smile.
9) We did have a cockroach in our room, though we did leave our doors open a bit to air the room.

Constance need to sort this stuff out ASAP. Unfortunately I can't recommend this hotel based on our experience.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank Jennifer_Kate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded 21 July 2017

Dear Jennifer_Kate,

Thank you for your recent review and feedback.

Please accept my sincere apologies for your experience with our services as this certainly does not reflect our usual high standards.

As mentioned by our Guest Experiences Manager to you, please be assured that we will take the necessary corrective actions at the earliest, some of which have already started, and ensure that none of our other guests have a similar experience shortfall.

We hope to have the opportunity to welcome you back again to witness the improvement.

I remain, personally, at your disposal for any further inquiry if you wish to visit us again at Constance Belle Mare Plage.

Best regards,

Gert Puchtler
General Manager

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Reviewed 19 July 2017 via mobile

We stayed here for 10 heavenly days and it was all incredible. We decided to go for the all inclusive package which worked perfectly for us. The room was gorgeous and cleaned regularly, the views from our balcony were breathtaking - straight out onto water. We regularly ate in the La Kaze beach restaurant for lunch, which cannot be closer to the calm shores. The attention to detail was above and beyond; from the food options to the welcoming and genuine staff members, to name a few- Visdal, who replenished our drinks and always had a smile on his face and Kevin who greeted us with warmth daily. We never wanted for anything, a beautiful atmosphere to have lunch with the finest cuisine and beverages on offer.
We ate mainly in the buffet style main restaurant, again being greeted warmly by all. The food was delicious and plenty of options which changed daily to keep you looking forward to dinner.
We also enjoyed the spa which was very professionally run with excellent staff.
We would recommend this hotel to anyone who is looking for a slice of paradise to enjoy together, although we went during their low season we found the temperature perfect and there was still a great atmosphere around the resort. So many things to do for the active types but also the option to just relax is more than enticing. We hope to get back to paradise in the future.

Stayed: July 2017, travelled as a couple
2  Thank Nat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded 21 July 2017

Dear Nat L,

Thank you for taking the time to review your recent stay with us and for recommending Constance Belle Mare Plage here on TripAdvisor.

We are delighted to hear that you enjoyed your stay and the friendliness of our team.
We deeply appreciate your positive comments.

We look forward to the pleasure of being of service again in the future.

Best regards,

Gert Puchtler
General Manager

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Reviewed 17 July 2017

The resort is excellent and the staff is very courteous. Service was great.
The Chef, Alex was friendly and did a fantastic job at Deer hunter (Golf Course)
and at the restaurants within the Resort.
The attached 2 golf courses was a great convenience and a great deal as it was
complementary. The staff at the golf course was also very friendly. The chairman
at the Legend golf course was a nice person to interact and helped us with our special requests. The Legend Golf course was very tight with water coming into play in almost every hole. The Links course was a bit more open but very challenging from the back tees.

Room Tip: choose ocean side rooms so that one can walk to the beach which is a few meters away..You may need to book well in advance....
  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Dayakar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BelleMarePlage, General Manager at Constance Belle Mare Plage, responded to this reviewResponded 21 July 2017

Dear Dayakar R,

Thank you very much for your time to share your positive review on TripAdvisor and for choosing to stay at Constance Belle Mare Plage.

We are glad you enjoyed your stay and that all our services, golf, culinary offerings and resort as a whole appealed to you and you had a great stay.

I will share your kind compliments with team mentioned in the review.

We look forward to welcome you back again soon.

Kind regards,

Gert Puchtler
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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