We have been traveling throughout Morocco,including Fez, Marrakech, Rabat, and now Essaouria and have received nothing but warm, friendly service and helpful staff, until now. Our driver, who had accompanied us this entire trip, has been staying with us in our accommodation on a rollout or extra bed. All of the hotels have been aware of this and have not had a problem until now. Remparts management refused to let him stay in the room because he wasn't listed on the original booking. I offered to register him and pay the additional amount of money to allow an additional guest and they simply refused and demanded that he take a separate room. My room had 2 beds in it and that wasn't going to work for the them for whatever reason. The staff kept referring to him as "boy" which is completely unprofessional and condescending. I've traveled to many parts of the world and this is some of the worst service I've seen and is simply unacceptable.
Nice hotel in exchange for unfriendly, unprofessional staff. More
- Free Wifi
- Free Parking