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“Still not ready for prime time, but staff is excellent”

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Casa Andina Select Chiclayo
Ranked #1 of 39 Hotels in Chiclayo
Certificate of Excellence
Reviewed 15 August 2012

I am surprised to hear that rooms have been renovated. We just returned from Chiclayo after spending three nights. Only one floor has been renovated and that is not open to the public. We were given an unacceptable room on the 6th floor, very old and dingy, and we were immediately given a large corner room on the 7th floor. Not renovated, but more than adequate. The reason I still recommend the hotel is its staff--the greatest asset. They constantly apologized for the state of the hotel, sent us fruit to our room and really tried their best to accommodate. Since the hotel is not very close to restaurants, we ate several meals at the hotel restaurant, all of excellent quality.

  • Stayed: August 2012, travelled as a couple
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Thank hrk_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaAndina_CS, Propietario at Casa Andina Select Chiclayo, responded to this reviewResponded 13 October 2012

Dear Guest,

Thank you very much for sharing your insights with us and many other travelers on Trip Advisor.

As you know, Gran Hotel Chiclayo is under a full renovation of all public areas and rooms, doing it floor by floor. This is done since Casa Andina took the administration of the hotel last year and we are refurbishing it according to our standards.

Certainly, we are now remodeling floors 3 and 4, and due to the occupation and effort required to do a total refurbishment, the rooms are enabling progressively.

We very much regret if this works caused you any discomfort or bad experience and please be sure that it is not our intention to cause this.

Once again, thank you for letting us to know your comments and we hope we have a second opportunity to offer a real Casa Andina experience.

Best regards,

The Casa Andina team

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107 - 111 of 761 reviews

Reviewed 15 August 2012

I have been several times in this hotel before. This time they belong to Casa Andina, and you notice the new management immediately. They have two brand new elevators. We stayed at the 6th floor, it was a huge renovated room,with wood floors, a/c, free wi-fi, with view to the pool. Although they are still working on the renovation, it is quiet. The staff is very helpful and efficient. They have an excellent buffet breakfast. Free parking. This is the best hotel to stay in Chiclayo.

  • Stayed: August 2012, travelled with family
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Thank 54lillian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2012

You cant go wrong with any hotel in the Casa Andina chain. We highly recommend them throughout Peru. The Gran hotel has recently come under their management and refurbishments are currently taking place. This hotel is in a very handy location close to the main centre. Its in a busy/noisy area as are most decent hotels in Chiclayo. The refurb including windows will help greatly reduce traffic noise (they love their car horns). Decent restaurant and bar and the rooms are high standard and will get even better. As short term visitors we didnt use the outdoor pool but it has a large area and looked well maintained. The staff have been well chosen are there to take care of your every need. A special mention about Ana, Lucia, Pamela and Antonio all on reception who are most helpful and proud to do their jobs.

Room Tip: Ask for a quiet room if traffic noise concerns you. Once refurbs are completed this may not bean iss...
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  • Stayed: May 2012, travelled as a couple
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1  Thank AndyUrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2012

Gran Hotel has a terrific bunch of staff, helpful and full of smiles and I am not just saying this because they noticed from my passport that it was my birthday and arranged a surprise cake, pisco sours and sang Feliz Dia beautifully! Thank you Michael, Felix, Walter, Narumy, Vanessa and Nelly. The staff are working under difficult conditions as the hotel is undergoing a major refurbishment, but their enthusiasm is undaunted. Although not the ideal time to stay, I would still heartily recommend it and it is still probably the best option in Chiclayo. We were there 3 nights. It is situated in a serene area within a very easy walk to the centre of the very busy, town (a taxi, as described in some sites is not at all necessary). A very good base for visiting all the absolutely stunning pre-Colombian sights in this part of N Peru. But nothing can protect you from the sound of the car horns down in the town apart from the friendliness of the people living there.

Stayed: June 2012, travelled as a couple
Thank birthdaytraveller66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2012

Huge room, huge bathroom, good location - still being renovated. Quiet tho. No p;roblem with access to elevator reported by others, tho only 1 elevator was available. Cafe had very limited menu - nothing simple.

Room Tip: We had room 420 facing the back and it was quiet.
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  • Stayed: May 2012, travelled as a couple
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Thank olderfemaletraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaAndina_CS, Propietario at Casa Andina Select Chiclayo, responded to this reviewResponded 3 September 2012

Dear Guest,

Thank you very much for the time you took to share your impressions about your experience at our hotel.

As you know, Gran Hotel Chiclayo is under a full renovation of all public areas and rooms, doing it floor by floor. This is done since Casa Andina took the administration of the hotel last year and we are refurbishing it according to our standards.

We would also like to mention that we have two brand new elevators operating, allowing that the access to the rest of our hotel areas be easier.

Please, accept our apologies if there was any inconvenience while you were with us. Be assured that these changes will be greatly appreciated when they are completed.

Kind regards,

The Casa Andina Team

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Additional Information about Casa Andina Select Chiclayo

Address: Av. Federico Villarreal 115 | Chiclayo, Chiclayo 14000, Peru
Region: Peru > Lambayeque Region > Chiclayo
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Business Hotel in Chiclayo
#1 Spa Hotel in Chiclayo
Price Range: $80 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Casa Andina Select Chiclayo 3.5*
Number of rooms: 130
Official Description (provided by the hotel):
Casa Andina Select Chiclayo is an iconic structure of the city that offers its visitors an excellent location, just minutes from downtown and the airport. Casa Andina Select Chiclayo offers visitors a modern and functional hotel, with spacious common areas, terrace, pool and event areas.The hotel offers its visitors a modern and functional , designed for the business traveler. It features 130 rooms, 100% non-smokers, distributed in 7 floors, plus meeting rooms and a terrace. Internet center, WiFi internet service, ATM, parking and valet parking are just some of the services that we offer our customers. ... more   less 
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Also Known As:
Chiclayo Gran Hotel

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