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Reviewed 18 August 2012 via mobile

Worst Casa Andina Hotel I've ever seen! It is in refurbishment state but I don't understand why they give them 4 stars!!! The rooms are very old with very bad furnitures, it is really not worth the price they ask you!

  • Stayed: August 2012
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5  Thank IvanItalia1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaAndina_CS, Propietario at Casa Andina Select Chiclayo, responded to this reviewResponded 9 October 2012

Dear Guest,

We appreciate the time you took to write and share your valuable comments regarding your stay at our hotel.
We very much regret we could not meet your expectations and please, accept our apologies if the refurbishing works caused you bad impression.

As you may know, Gran Hotel Chiclayo is under Casa Andina management since 2011, and which we are fulfilling a complete remodeling to suit it to our standards and the image we want to reflect to our clients.

Once again, thank you for letting us know your opinion and rest assured we took into consideration as it helps us to our improvement.

Cordially yours,

The Casa Andina team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2012

I am surprised to hear that rooms have been renovated. We just returned from Chiclayo after spending three nights. Only one floor has been renovated and that is not open to the public. We were given an unacceptable room on the 6th floor, very old and dingy, and we were immediately given a large corner room on the 7th floor. Not renovated, but more than adequate. The reason I still recommend the hotel is its staff--the greatest asset. They constantly apologized for the state of the hotel, sent us fruit to our room and really tried their best to accommodate. Since the hotel is not very close to restaurants, we ate several meals at the hotel restaurant, all of excellent quality.

  • Stayed: August 2012, travelled as a couple
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Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaAndina_CS, Propietario at Casa Andina Select Chiclayo, responded to this reviewResponded 13 October 2012

Dear Guest,

Thank you very much for sharing your insights with us and many other travelers on Trip Advisor.

As you know, Gran Hotel Chiclayo is under a full renovation of all public areas and rooms, doing it floor by floor. This is done since Casa Andina took the administration of the hotel last year and we are refurbishing it according to our standards.

Certainly, we are now remodeling floors 3 and 4, and due to the occupation and effort required to do a total refurbishment, the rooms are enabling progressively.

We very much regret if this works caused you any discomfort or bad experience and please be sure that it is not our intention to cause this.

Once again, thank you for letting us to know your comments and we hope we have a second opportunity to offer a real Casa Andina experience.

Best regards,

The Casa Andina team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2012

I have been several times in this hotel before. This time they belong to Casa Andina, and you notice the new management immediately. They have two brand new elevators. We stayed at the 6th floor, it was a huge renovated room,with wood floors, a/c, free wi-fi, with view to the pool. Although they are still working on the renovation, it is quiet. The staff is very helpful and efficient. They have an excellent buffet breakfast. Free parking. This is the best hotel to stay in Chiclayo.

  • Stayed: August 2012, travelled with family
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Thank 54lillian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2012

You cant go wrong with any hotel in the Casa Andina chain. We highly recommend them throughout Peru. The Gran hotel has recently come under their management and refurbishments are currently taking place. This hotel is in a very handy location close to the main centre. Its in a busy/noisy area as are most decent hotels in Chiclayo. The refurb including windows will help greatly reduce traffic noise (they love their car horns). Decent restaurant and bar and the rooms are high standard and will get even better. As short term visitors we didnt use the outdoor pool but it has a large area and looked well maintained. The staff have been well chosen are there to take care of your every need. A special mention about Ana, Lucia, Pamela and Antonio all on reception who are most helpful and proud to do their jobs.

Room Tip: Ask for a quiet room if traffic noise concerns you. Once refurbs are completed this may not bean issue any longer.
  • Stayed: May 2012, travelled as a couple
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1  Thank AndyUrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2012

Gran Hotel has a terrific bunch of staff, helpful and full of smiles and I am not just saying this because they noticed from my passport that it was my birthday and arranged a surprise cake, pisco sours and sang Feliz Dia beautifully! Thank you Michael, Felix, Walter, Narumy, Vanessa and Nelly. The staff are working under difficult conditions as the hotel is undergoing a major refurbishment, but their enthusiasm is undaunted. Although not the ideal time to stay, I would still heartily recommend it and it is still probably the best option in Chiclayo. We were there 3 nights. It is situated in a serene area within a very easy walk to the centre of the very busy, town (a taxi, as described in some sites is not at all necessary). A very good base for visiting all the absolutely stunning pre-Colombian sights in this part of N Peru. But nothing can protect you from the sound of the car horns down in the town apart from the friendliness of the people living there.

Stayed: June 2012, travelled as a couple
Thank birthdaytraveller66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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