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Reviewed 20 December 2016

Very nice hotel. The room was very spacious and clean. The staff was very helpful and courteous. Marina, Elvis and Juan Carlos did a great job of providing me an extra late checkout and arranged cab service for me to the airport. The restaurant food was excellent.

  • Stayed: December 2016, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jerrydeang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer S, Manager at Casa Andina Select Chiclayo, responded to this reviewResponded 29 December 2016

Dear guest,

Thank you for sharing your review with us and many other travelers.

I am pleased to know that our facilities met your expectations and glad you enjoyed the breakfast and dishes offered.

I appreciate your comments about our team. I assure you I will pass along your appreciations, as we take pride in having a team of professionals who provide our guests the treatment they deserve.

I hope you will give us the opportunity to serve you again at any of our hotels.

Best regards,
Fernando Miranda
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2016

Very good hotel about 6 Blocks from the centre of town. However, you wouldn't come here unless on business, or in our case, visiting the pre-Inca sites that are abundant locally together with some fantastic museums. The Hotel is comfortable, the rooms spacious and the staff accommodating and friendly. The gem is the restaurant and bar which serves quality meals at a great price. Special mention to Juan Carlos and Marina who were very helpful Reception staff and Carlos Pezo who kept our room spotless.

Room Tip: Get a room at the back as the traffic can be noisy
  • Stayed: September 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank hursthockeycentre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer S, Manager at Casa Andina Select Chiclayo, responded to this reviewResponded 11 October 2016

Dear guest:

Thank you for taking the time to share your experience with us regarding your experience at our Casa Andina Select hotel.

I am pleased that our team made you feel at home and that you found our facilities spacious and cozy.

I certainly hope that you shall give us another opportunity to serve you better.

Sincerely,
Fernando Miranda
Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2016

We stayed at this hotel for 3 nights. We asked for a quiet room. The first night was idyllic. But on night 2, there was a private wedding party with a live band right below our window.than didn't stop blasting music until midnight. Another party tent was erected for night 3. We asked to be moved to a quieter room on the street side. That was way worse. It was Friday night and the disco next door boomed techno-music until 5 a.m. A "quiet" room at Casa Andina means quiet during the day, only. Never again! This hotel may be the best option in town, but I cannot recommend it due to its policy is to put profits from private parties over guest comfort. Also, in a city where guestx must drink bottled water they provide not even one drop of safe drinking water gratis. Instead, they charge a 600% markup for something that is a necessity. And they call this "hospitality"?! For a small city in Peru, this place had little local color. It was clean and comfy, but felt like a generic chain that could have been anywhere. Color me disappointed.

Room Tip: If you want quiet, ask for a guarantee that there will be no private parties during your stay!
  • Stayed: September 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank foxfirered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer S, Manager at Casa Andina Select Chiclayo, responded to this reviewResponded 19 October 2016

Dear guest,

Thank you for taking the time to share your experience with us.

Please accept our sincere apologies for not meeting your expectations and creating a negative perception about our rooms. We understand your point of view, and we appreciate your time in letting us know about your experience at our hotel.

On the other hand we are really taking into account your feedback as it will definitely help us to note those matters that may need more attention from our side.

Once again, we apologize for the inconveniences you have faced. We look forward to having another chance to serve you again in the future.

Best regards,
Fernando Miranda
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2016

Service at the hotel was A+ and the rooms were clean and spacious. Food at the restaurant was really tasty and good. Other facilities are always clean.

Only negatives were there was some noise due to some works at the Casino which is within the same building structure and the restaurant prices are a bit on the expensive side.

Room Tip: Best rooms are likely to be above the third floor.
  • Stayed: September 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Sokras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar D, Manager at Casa Andina Select Chiclayo, responded to this reviewResponded 1 October 2016

Dear guest,

Thank you for the time you took to share your experience.

Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities and service provided.

On the other hand we are really taking into account your feedback as it will definitely help us to note those matters that may need more attention from our side.

We appreciate the opportunity you give us to improve and we sincerely hope you shall give us the chance to serve you once again at any of our hotels.

Kind regards,
Fernando Miranda
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2016

This is a good business hotel. Not a luxury hotel, but safe, quiet and friendly staff. Check in and Check out was slow since there was only ONE person in the front desk and about 7 customers checking out. Gym and food is also ok.

There is a terrace and bar area that is very pleasant.

  • Stayed: September 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank mjj3609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cesar D, Manager at Casa Andina Select Chiclayo, responded to this reviewResponded 1 October 2016

Dear guest,

Thank you for taking the time to share your experience with us and many other travelers. Your impressions are very important to us and we are truly pleased to know that you were more than satisfied with our facilities.

We apologize if you perceived our reception staff didn’t provide you a quality and kind service. Rest assured that we have taken your feedback into consideration to improve.

We hope to have the joy of welcoming you back again anytime soon. It will be a pleasure for us to serve you.

Kind regards,
Fernando Miranda
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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