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Reviewed 3 weeks ago

Probably needs to train staff in guest etiquette. Also services out of the menu does not have a fixed price. Prices varied from one staff to another. Improper handling of guest matter. I hope this will be addressed properly.

Date of stay: May 2021
  • Trip type: Travelled on business
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    • Sleep Quality
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Review collected in partnership with this hotel
Thank lanahuma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savoy Hotel Manila, Other at Savoy Hotel Manila, responded to this reviewResponded 3 weeks ago

Dear Lanahuma,

We appreciate you taking the time to provide us with feedback and bringing this to our attention.

We sincerely empathize with you for your unfortunate experience, especially with our staff. This does not usually happen in our hotel, and we apologize to have missed our mark this time.

We aim to deliver a high-quality hotel experience for our customers. Rest assured that your complaint has been addressed to the management so that we can continue to provide a comfortable and satisfactory experience for our guests.

If you have any other concerns please email us at wecare@savoymanila.com. Thank you!

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Reviewed 3 weeks ago

One night stay was extended to 3 . Savoy did everything to aid us during a stressful travel problem. The cafe staff ( Aubrey and Abbie) we very helpful and friendly. Aubrey hand carried orders to our room. Food service currently rests heavily on the Cafe staff and they are wonderful. Rochelle and Mngr Martin & AJ were very helpful with document copies and taxi service. Covid testing is available right at the Savoy on 2nd floor. The Savoy Hotel will remains out No1 choice in Manila near the airport. 10 min. Taxi under 200P

Room tip: Odd numbers are away from the highway and airport- but it’s pretty quiet on the even side
Date of stay: May 2021
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Thank gmceieio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savoy Hotel Manila, Other at Savoy Hotel Manila, responded to this reviewResponded 3 weeks ago

Dear Gmceieio,

Thank you so much for taking the time to leave us this amazing review! We are happy to know how much you enjoyed your stay, especially the services that we've extended during your stay. This will definitely inspire us to strive for a high-quality hotel experience.

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Reviewed 3 weeks ago

Will definitely come back there if i have a chance. The hotel provided everything for my 10days quarantine except for my personal things. The crews and staff are very accommodating and patient. Thanks

Date of stay: May 2021
    • Value
    • Location
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Review collected in partnership with this hotel
Thank reilla10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savoy Hotel Manila, Other at Savoy Hotel Manila, responded to this reviewResponded 3 weeks ago

Dear Reilla10,

Thank you so much for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

We look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Good service from staff, stayed here for quarantine. Breakfast is sometimes late.
Prompt with my requests. Thank you to front desk team Shai, Rocelle, Randel and cafe team Abby. Will be back here again.

Date of stay: May 2021
    • Value
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Thank myrnaolson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savoy Hotel Manila, Other at Savoy Hotel Manila, responded to this reviewResponded 3 weeks ago

Dear Myrnaolson,

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

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Reviewed 3 weeks ago

Everything was very good from guard and staff they are all friendly thank you very much,room are very clean food are delicious I have nothing say just keep it up am very happy to stay there,very relaxing thank you...

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank frederickdevera3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savoy Hotel Manila, Other at Savoy Hotel Manila, responded to this reviewResponded 3 weeks ago

Dear Frederickdevera3,

Thank you so much for taking the time to share with us your feedback, we really appreciate it. We are happy to know that you had an amazing stay with us!

We look forward to your next stay!

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