Stayed at the end of May. Location is not bad, middle of the city. Across from Ayala, close to IT park and cabs are abundant and relatively inexpensive. Bell and security showed utmost care. Housekeeping seemed happy and cleanliness was not a concern. Front desk, not so much. Although the early check in was appreciated, 0945. All other interaction with front desk were mediocre at best. The one the left a negative impression was when we came back from a side trip and wanted to stay again for a week. I came by the front desk and asked if they had a room for the following day, the girl responded with a yes, I asked if the same room type was available, again she said yes. I requested for her to make a reservation for me, she said she could but for P1500 more per night compared to our last stay. She said because I booked on their website, we received a special rate and cannot be honoured at the front desk. They can only offer walk in rates, I reminded her the reservation was for the following day and does not qualify as a "walk-in", she repeated her reasoning which did not make sense. She wanted me to book it online, in front of her. I advised her I could not as I did not bring my credit card. After a lengthy discussion about the benefits of booking direct with front desk (saving on online res costs, I'm right in front of her, help me out as I have many errands to run), she could not help me.
My friend who drove me to quest found a rate next door at mandarin plaza for cheaper than what I originally booked with quest and it came with breakfast. They also accepted the reservation without a credit card and still held a room for my wife and I. We stayed at Mandarin Plaza for a week before another side trip. Front desk needs to be empowered, they could have had my business for a week and perhaps my loyalty.
- Official Description (provided by the hotel):
- "Quest Hotel & Conference Center - Cebu is a convenient, comfortable and enjoyable hotel with 427 delightfully furnished rooms and suites and 10 modern state of the art meeting rooms. The hotel combines good value with unique and inspiring design elements and uncompromising service making it ideal for business and leisure travelers seeking a stylish but unpretentious environment." ... more less
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- Also Known As:
- Quest Hotel And Conference Center - Cebu Cebu Island/Cebu City