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Reviewed 28 June 2018 via mobile

Cleanliness is make you relax and comfortable
Local and International Buffet Breakfast experience
Accommodating and Smiley Staff
I'm safe and secured
Near IT Park Lahug
Gym and Casino after working day

Stayed: June 2018, travelled on business
Thank bernice m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 2 July 2018

Dear bernice m

Thank you so much for taking your precious time to give us a 5-star rating and such a great review on Trip Advisor.
We are happy to read that you had such wonderful 1st time experience in our hotel in every way, as we aim to offer the best facilities and true Filipino Hospitality to all our guests, and we couldn’t be happier to know that you had a great stay with us.

And also many thanks for the praise you gave to our team , they work relentless to go above and beyond our guests expectation and we really appreciate your acknowledgment of their work.

Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe travels

Anders

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

I was very pleased with my stay at the Waterfront Cebu Hotel. The rooms were clean and in great condition. There was plenty of choices of where to eat and the food was very good to excellent. The gym was convenient and with many options for machines and weights. The padding on some of the machines could be replaced soon. I would highly recommend this hotel.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank keno1127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 2 July 2018

Dear keno1127

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

On behalf our entire team, thank you for your recent stay with us and for sharing your experiences. We are delighted to learn that your experience with us left such a positive impression, particularly in regards to the great room, well equipped gym and the delicious meals you enjoyed in our restaurants so that your experience with us was both pleasant and memorable.

Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe Travels

Anders

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Reviewed 26 June 2018

My stay at Waterfront this June 2018 was a very good experience. I was also able to attend the Havana-themed awards night as one of the representatives of our association, Philsutech. Thank you again Waterfront!

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank deang638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 2 July 2018

Dear deang638

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We are very happy to see that you had a very good experience staying with us.
We are delighted to read that you had a great time attending our Havana Themed party and thanks to Philsutech for our long and trusteed relationship.

Thank you again for your feedback. We all will be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City in August.

Safe Travels

Anders

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Reviewed 24 June 2018

This was the first time I had stayed at the Waterfront and I was very satisfied with the experience. It is a substantial complex with a variety of shops, restaurants, bars and of course the casino. The room itself was pleasant and contained everything I needed. The dining options were very good; I chose to eat in the Italian restaurant- La Gondola- and was very impressed with the quality of food on offer, especially the pizzas. I had breakfast in the UNO buffet restaurant which offered a comprehensive selection of food and drink. The hotel boasts a pleasant outdoor seating area next to a reasonably well sized swimming pool. There are certainly plenty of things to do here and I would consider staying here again on future visits to Cebu.

  • Stayed: May 2018, travelled with friends
    • Location
    • Rooms
    • Service
Thank CKGrout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 2 July 2018

Dear CKGrout

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We are very happy to see that you had a pleasant overnight stay with us in Cebu .

Also I like to thank you so much for mentioning our UNO restaurant Breakfast in your review as well as the great Italian food served in La Gondola restaurant by our Italian Executive Chef Allesio, we certainly will pass the message on to Culinary team. Our breakfast gets a lot of praises in our reviews and is something we are very proud of to hear.

Thank you again for your feedback. If your future travel plans should bring you back to Philippines, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe Travels

Anders

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Reviewed 24 June 2018

We've stayed at the hotel several times. This last time the buffet breakfast was not very good. Six large platters of cooked dried smelly fish greeted us as soon as we walked into the dining room. Some may enjoy the smell; to us it stopped our appetites completely. The smell was everywhere inside the eating area. The number 1 rated cable news station (Fox News Network) was removed from you cable TV Package. I guess it did not matter because the TV never worked our entire stay. The bell boy worked with the remotes for about 10 minutes, it never came on and he left saying,

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Rocky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anders H, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 30 June 2018

Dear Rocky C

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We always strive to offer the highest level of service and accommodation and it seems that on this occasion we unfortunately failed to meet with your expectations. Please accept our sincere apologies for the inconveniences that you encountered during your stay and let me clarify.

Since there has been 2 reviews from this stay I will answerer both at the same time

1. TV - Im not sure what went wrong but when we read your review we went to to your room and the TV operated like normal - I do apologise that this was not communicated by the bellboy to his manager for follow up.
2. Fox News - yes its removed by the service provider and are not longer available, we do however have following international and American news channels : CNN, Bloomberg, AL Jazeera, BBC World, Channel News Asia, ANC
3. On our breakfast we have a vide variety of American, European, Asian and Filipino dishes. 1 of the most popular dishes is the Filipino dried fish dangit. You are the first person that have complained on any smell from said dish and by no means does it smell over the whole restaurant.
4. American/Western food selection - we have a wide range of choices divided into different areas of the breakfast buffet. Cereal and yoghurt station, extensive bread pastries with selection of toast bread station, pancake station, Hot dishes including bacon, sausages, potatoes, vegetables, baked beans and features a live cooking station providing any style of eggs you require - scrambled, fried, boiled, omelette etc, Salad bar and selection of cheeses and cold cuts station. If there still is any items that you would like us to add don't hesitate to contact us directly so we can review.

Thank you again for your feedback. If your future travel plans should bring you back to Cebu, Despite your disappointment on this occasion, I do hope that we will have the opportunity of welcoming you back to Waterfront hotel & Casino Cebu City in the future.

Safe Travels

Anders

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