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Reviewed 25 October 2018

The rooms is old style. Lighting is a lil bit dim. The room is bit scary and feels like someone is watching over you. The waalk in closet sunddenly moved like it was pushed by strong air at 2am! Jacuzzi is not working in the pool area. The food in ambassadors wine night is ver limited.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank shielavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 31 October 2018

Dear shielavi

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We always strive to offer the highest level of service and accommodation and it seems that on this occasion we unfortunately failed to meet with your expectations. We do get a lot of praise for offerings in ambassador lounge in the evenings and if there is anything that you miss please don't hesitate to tell our butlers.

Thank you again for your feedback. If your future travel plans should bring you back to Cebu, Despite your disappointment on this occasion, I do hope that we will have the opportunity of welcoming you back to Waterfront hotel & Casino Cebu City in the future.

Safe travels

Anders

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2018 via mobile

What I like about this hotel was their buffet breakfast! A lot of foods to choose from name it they have it! The room has a classic style the location of this hotel was very accessible to ayala malls and IT park. The staffs was very accommodating and approachable too.

Date of stay: June 2018
Trip type: Travelled on business
Thank sassytere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 31 October 2018

Dear Tere B

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We are very happy to see that you had a very good with us in Cebu .

Also I like to thank you so much for mentioning our UNO restaurant Breakfast in your review, we certainly will pass the message on to Culinary team. Our breakfast gets a lot of praises in our reviews , its a true feast in the morning and is something we are very proud of to hear.

Thank you again for your feedback. If your future travel plans should bring you back to Philippines, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe travels

Anders

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Reviewed 22 October 2018

stay here with my family , good to stay again and again and im staying here when im in CEbu city for many years now and since this hotel was built i started to go here and will recommend the hotel to mt friends and relatives.

Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank siareyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 31 October 2018

Dear siareyes

Thank you for staying with us, and for taking the time to share your lovely experience with us and fellow travellers.

It is great to hear that you and your family have chosen us as your preferred hotel when visiting Cebu
I also would like to thank you for your recommendations to friends and relatives which we really appreciate.
We trust you had a safe journey home, and wish to welcome you back to Waterfront Hotel & Casino Cebu City in the near future.

Safe travels

Anders

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2018

Good stay! Rooms are clean, service is good. Only thing is that rooms are outdated. The hotel is being renovated and the lobby area looks great, but rooms and hallways are outdated. More of a 3 star when it came to room but future can be 4 star.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paul Anthony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 20 October 2018

Dear Paul Anthony A

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We are very happy to see that you had a good stay with us in Cebu .

Also I like to thank you so much for mentioning our unique and spacious lobby with live entertainment in the evenings and the perfect place to unwind after a long day. We are working on a number of projects on updating our facilities at the moment.

Thank you again for your feedback. If your future travel plans should bring you back to Philippines, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe travels

Anders

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2018

My experience at waterfront Cebu Hotel was very good. I like the food, the spacious lobby and convention area and, the location of the hotel. I thank the staff and crew for the warm welcome and services rendered.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank reneregaspi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndersH2312, General Manager at Waterfront Cebu City Hotel & Casino, responded to this reviewResponded 20 October 2018

Dear reneregaspi

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We appreciate your descriptions about the facilities, the well delivered services by our fantastic team, the great food, spacious and unique lobby with the hotels surrounding area right in the center of Cebu which future travellers surly will appreciate.

some aspects.
Thank you again for your feedback. If your future travel plans should bring you back to Philippines, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City

Safe Travels

Anders

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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