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Crown Regency Residences
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Reviews (76)
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6 - 11 of 76 reviews
Reviewed 23 August 2017 via mobile

Really disappointed as room and furniture very old and smelt of chlorine .more like a hospital room i thought .i thought i was paying $94 for 2 nights but then an extra 23% added on thanks to booking.com not including everything in the price .very nice surprise .i paid cash but they insist on the voucher i just hope to god im not paying twice...ill steer clear of this hotel and booking.com in future as the cheapest price isn't afterall ..my bad should of read fine print while bouncing around in transport

Stayed: August 2017, travelled solo
Thank geoffmako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Marketing Communications Associate at Crown Regency Residences, responded to this reviewResponded 3 weeks ago

Dear Geoffmako,

I hope you are having a good day. We take the time to listen to your constructive comments, so we can continually improve our services that is why we thank you for taking your time to make us a candid review.

We were very disappointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it will all sincerity. I certainly empathize regarding the points you mentioned, this level of service is certainly not acceptable and will be addressed with the concerned party.

I am so sorry again to hear of the issues that you faced whilst staying with us. We hope to serve you better in the future.


Best regards,

Lloyd
Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2017 via mobile

We held our baby's christening reception at the Court Yard of this hotel. There's a rustic country side feel to it which I think was suitable for a gathering of family and friends.

We only paid for the buffet and 4 hours use of the venue (included in the per head charge). We did not bother to add decorations since the room itself was beautiful and the staff had dressed up the buffet and dining tables nicely. They set up a stage where we could hang the tarp and placed a sofa at the center for picture taking purposes. They also provided separate tables for the cake and gifts from guests.

The food was good and was more than enough for 70 people. There was no corkage fee for 1 lechon (roasted pig), cake and ice cream. The staff were polite and pleasant to deal with.

Overall, we were very satisfied at how the event turned out.

Stayed: June 2016, travelled with family
Thank Michi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Marketing Communications Associate at Crown Regency Residences, responded to this reviewResponded 3 weeks ago

Dear Michi,

I hope you are having a good day as well. Thank you for all your positive comments. We are so glad to hear that you enjoyed your baby's christening reception at the Court Yard. This has brought to our hearts a great deal of happiness because this is a testament that our efforts have been fruitful. We constantly strive to improve and maintain the standards our services and offerings to keep our esteemed guests satisfied.

I hope your next stay is just around the corner so that we can serve you again.


Best regards,

Lloyd
Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017

Looking at the walls, you could tell this place was either really old, or just not maintained well. There were holes and cracks in many places. All the corridor lights are yellow and dim, so at night it's extremely creepy. It feels like there's no one else around. If you liked The Shining, you'll love this place! Haha. But it's not a bad hotel at all, just kinda horror movie-ish. Service was ok.

Amenities weren't bad, room was surprisingly huge. No bottled water or coffee in the room so make sure to request once you check in. Room had a tv, mini fridge, hair dryer, & tub. Also, there's a karaoke bar in the hotel!

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank AGT7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2017 via mobile

I book a room but they upgraded me to be in the villa. The staff are courteous and very helpful. Villa is very safe with guard and the place is clean. I rate it 9/10. Food taste good. With varieties to choose from. My family feel the relax ambiance of the place. since it is just in the city so there are lots of transportation to choose from and close to market, shops and restaurant.

Stayed: March 2017, travelled with family
Thank Neelia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Marketing Communications at Crown Regency Residences, responded to this reviewResponded 3 March 2017

Good day Neelia,

We are pleased that you enjoyed your encounters with our staff that ensured you of a perfect stay experience with us. We always strive to give our entire guest the best value for their stay and we are glad to have received your recommendation.


Dian
Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2016 via mobile

Very quite and private.
Advisable for those who would like a peaceful ambiance.
The room is clean and the staff has the initiative to clean and change bed sheet every day.
We stayed in the hotel for 4 days and price is ver affordable.

Stayed: October 2016, travelled as a couple
Thank Cali X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownRegencyHotels, Marketing Communications at Crown Regency Residences, responded to this reviewResponded 17 February 2017

Hi Cali!

We appreciate your gracious commendation of our hotel, thank you for highlighting the hotel’s notable aspects such as our ideal location, well-appointed room and our amiable staff.

Hope to see you soon!


Sincerely,
Diangeli C. Gelbolingo
Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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