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Reviews (4,424)
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Reviewed 17 February 2018 via mobile

My husband and I enjoyed our stay very much at Crimson mostly due to friendly and lovely staff. Hotel itself is also very well maintained and clean but it was a little too busy for our liking. Being so popular among asian families, it was always very crowded and busy including during breakfast time where we always had to line up for it at least 10-15 min every morning but other than that we couldn't fault anything. Seriously their staff are awesome. They will go out of their way to help u. We wanted to go to a massage parlor outside of the hotel and this guy (sorry i can't remember his name) looked it up and called with his own mobile phone to make a booking for us. And this lovely lady at one of the pools always greets guests with smile and offers pool activities like little exercises and stuff every day. Definitely a good spot for families with kids.

Stayed: July 2017, travelled as a couple
Thank minlam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier B, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 23 February 2018

Dear minlam,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I am glad that you had memorable stay with us. Heartfelt service is what we provide at the same time ensuring that each day of your stay with us will be memorable one. I have shared your feedback with my team and they were grateful for your appreciation.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Didier Belmonte
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018

There’s a typhoon during our stay that we had to extend. The front desk was busy so I did it online but I made a mistake witg the date. When I asked the front desk’s assistance it was still busy so it was the manager who helped me book a villa and with the cancellation of the wrong online booking. We also love Azure menu and the food are reasonably priced!

  • Stayed: February 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Rechelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier B, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 20 February 2018

Dear Rechelle S,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I am glad to know that you had a wonderful Crimson experience. It is our privilege to have been given the chance to offer you our heartfelt service. I have shared your feedback with my team and they were grateful to hear about this.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Didier Belmonte
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018 via mobile

We stayed for 8 days which is considered a long stay and you get 20% off mainly all drinks and meals. Great kids area on site with very friendly staff. Kids and Adults pools. Good food overall.
Initial service time sometimes took a while and you better reserve in advance if you would like to have a good table in the restaurants.
Going just before Chinese New Year was a plus as it was not too busy:)

Stayed: February 2018, travelled with family
Thank Baris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier B, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 19 February 2018

Dear Baris B,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Didier Belmonte
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018

A resort where everyone, from the executive assistant manager to the groundskeepers is able to make you feel welcome with heartfelt greetings and smiles gives one the feeling that this is a very special place. The breakfast buffet was marvelous, the snorkeling was amazing, the spa was incredible, and the water aerobics classes was a fun way to enjoy pool time. Special shout out to Liza who led water aerobics! Loved your classes!

Room Tip: A wide range of rooms available to fit a wide range of budgets.
  • Stayed: February 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank rachelpallesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier B, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 22 February 2018

Dear rachelpallesen,

I am glad to know that you had a wonderful Crimson experience. It is our privilege to have been given the chance to offer you our heartfelt service. I have shared your feedback with my team and they were grateful to hear about this.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Didier Belmonte
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018 via mobile

We had a fantastic time staying at the Crimson resort. I highly recommend staying in the ocean front villas. The rooms were beautiful with a clean private pool and a great view of the ocean
Cherokee was our personal service attendant, and helped us with all our needs.
The cleaning staff was excellent. Especially Ian, who made us fantastic surprises with his towel art.
The breakfast buffet is incredible, with every kind of delicious food you could want.
We are going back again tonight for another greAt stay!!

Stayed: February 2018, travelled with friends
Thank allison k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Didier B, General Manager at Crimson Resort and Spa, Mactan, responded to this reviewResponded 21 February 2018

Dear allison k,

Thank you for taking the time to tell us about your recent experience while staying at Crimson Resort and Spa. We sincerely value your comments in our continuous effort to provide friendly and efficient service.

I am glad to know that you had a wonderful Crimson experience. It is our privilege to have been given the chance to offer you our heartfelt service. I have shared your feedback with my team and they were grateful to hear about this.

Once again, thank you for your feedback and we hope to welcome you again to our resort in the not too distant future.


Sincerely,

Didier Belmonte
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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