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1,053
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Reviewed 13 June 2018

This truly is one that is 5 star for real !!
The customer service I have received has totally blown me to the very very best. However the only problem I faced was with food, but that was also later customized to my specifications. Again best customer service.

Room tip: best views, best customer service
Date of stay: May 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Drake W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2018

This is the most wonderful hotel. Facilities are excellent, staff extremely friendly, informative and efficient.
The breakfast was amazing and waiting staff very friendly and efficient.
The room was first class with great facilities.

Room tip: Rooms with a view over the main street are good and quiet.
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank sharonmgray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018

One of the most expensive hotels in Moscow, but not at the top of the list in our opinion. Definitely AVOID rooms that face the street, since the heavy, loud traffic is 24/7. You can pay $400++ per night & still NOT get access to the Executive Lounge. The big, HEAVY wooden "sliding" bathroom doors were a very poor design idea & remain so. Who (???) wants to pull & tug a door back & forth each time they use the bathroom, let alone the disturbing noise at night while others in the room are "trying" to sleep? Pricing throughout the hotel is artificially high to match the 5-star image. I will give the entire staff 5 Stars without hesitation. Especially housekeeping which is outstanding!

Date of stay: June 2018
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank 1globaltraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2018 via mobile

It's the best hotel at Moscow, close to the main destruct , ARABat street is the name of the Main Street

It's also attached to lotte shopping mall , all the restaurants are close by

The lobby is excellent, the staff are super friendly , the business lounge is awesome

Date of stay: May 2017
Trip type: Travelled solo
1  Thank emarateem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2018

The style and design are great . The rooms are very nice , luxurious and spacious with an high tech set of services. Staff is very professional and kind.
Great breakfast , and excellent restaurant . The hotel in Moscow down town is closed to historical center (Kremlin ,.....).

Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank remi102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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