Booked a room thru booking.com with free to book free to cancel policy up to 3 days until the arrival. Had some changes in my travel dates and cancelled the booking 20 days until the arrival and received the email from booking.com that the booking has been cancelled free of charge. The very next day the hotel charged me the full amount. Any calls or emails to dispute the charge do not get responded to. Will dispute thru credit card company & boring.com, not a big deal but will not rebook the hotel or stay there in million years. Being from hospitality industry myself, this type of service is just embracing.
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