Please read the whole experience, it was horrible. First, building has no elevator and the reception is on the 3rd floor. Carrying bags is not fun up all of the stairs to get to the reception. Next, you have to carry a key for the building and floor in addition to the room key card. Breakfast is in another building - down the stairs (5 floors) down the street, have breakfast, walk back down the street, up the stairs. Rather annoying and time consuming. Room was decent but shower got all over the floor with no way of knowing where to stop it.
But the WORST part is this. When we checked in they told us they registered us in the country and charged us a fee for this service (the other hotel did not charge us a fee and was free). However, they failed to give us the registration card - which is required come to find out. We realized this when we got to the next hotel in Moscow and was told we could not be checked in unless we had the registration card, as it would be illegal for them. That hotel called at least twice and told them that if they sent an e-mail they would send it to them. This did not happen. Now imagine yourself in a foreign country without any accommodations or a way of getting accommodations because of the previous hotel at 10-11 pm. I am not sure what the problem was but I am sure they were not going to send it, probably because they did not properly register us in the country and they would face a big fine. Anyways, to the credit of Booking.com I called them, out of country (expensive) and they began working on it for me. Fortunately, after about a half hour I was told they hotel would send the registration. I was told this twice before so I did not believe it. Well booking.com made it happen. I am sure we would have never received the registration if it was not for booking.com and their customer service. So we got to bed really late and lost about 3 hours total waiting. This hotel should be removed from booking.com. This should be a BIG RED FLAG for anyone looking at this hotel. Make sure you get the registration card before you pay if you decide to take a chance with this hotel. I would strongly suggest finding another hotel.
- Official Description (provided by the hotel):
- Prestige Hotel Center is centrally located in the heart of St. Petersburg, just a 5-minute walk from the Palace Square and Hermitage. Free Wi-Fi and free private parking are provided.All rooms are equipped with a TV, fridge and a safety deposit box. Some boast a spa bath. Room service is made every day.Guests at the Prestige Hotel can enjoy a breakfast buffet every morning. The on-site cafe serves traditional Russian cuisine for lunch and dinner.The hotel has a 24-hour front desk. The staff can assist with finding theatre and concert tickets, ordering a taxi and organizing guided city tours.Prestige Hotel Center is only a 3-minute walk from Nevsky Prospekt with its many restaurants, shops, and vibrant nightlife. Pulkovo International Airport is 15 km away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda and TripOnline SA so you can book your Prestige Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Prestige Hotel St Petersburg