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Savings alert! 11% below average rates

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Reviews (158)
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4 - 9 of 158 reviews
Reviewed 5 January 2018 via mobile

the hotel looks good,room gets cleaned every day but the prices for laundry not given to you by staff or at the reception they just give you the bill on collection your belongings wich the cost is three (3) times expensive then usual (im russian citizen),not happy about that as been ripped off,do not recommend

Stayed: January 2018, travelled with family
Thank Ricky K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AinaDadueva, Guest Relations Manager at Ibis Krasnoyarsk Center, responded to this reviewResponded 14 January 2018

Dear Ricky K,

Thank you for taking your time to share you experience regarding your stay in our hotel.
We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home.
Please let me inform you that price list for laundry service is located in wardrobe in each room in our hotel. Our guests can see the list of services and prices before transferring clothes to the laundry. Only if there is no completed form among laundry items, the staff will fill it themselves. Also laundry forms are available at the reception, and staff can bring it to the room in some minutes if needed.
We would like to apologize if there was no laundry form in your room. It is our priority to give you the best possible experience and we are sorry to hear that you were not satisfied with the prices and service.
We appreciate your comments as they will definitely help us to improve our service.
Look forward to serving you again.

Best regards,
Aina Dadueva
Quality Manager
Tel.: +7 391 204 14 00 Fax: +7 391 204 14 01
Mob.: +7 933 326 60 70 Email: H8121-OM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

This was the second visit to this hotel. Everything was just as expected. Location, service, convenience for the business meetings, breakfast - typical Ibis style. If I go to Krasnoyarsk again I would stay at this hotel for sure.

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Roman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AinaDadueva, Guest Relations Manager at Ibis Krasnoyarsk Center, responded to this reviewResponded 22 October 2017

Dear Roman,

Thank you for your review that will for sure help future travelers. We are delighted to read that you enjoyed your stay with us.
Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,
Aina Dadueva
Quality Manager
Tel.: +7 391 204 14 00 Fax: +7 391 204 14 01
Mob.: +7 933 326 60 70 Email: H8121-OM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2017

This hotel located in the heart of Krasnoyarsk, near the museum and the main square.
For us it was a stop from the Tran Siberian train in order to make daytrip to stolby Park.
The reception is in the second floor and rooms started from the third floor. The design is typically Ibis style simple and efficient. Rooms are not big but surprisedly everything is in the right place and there is enough space in it.
There is air conditioner, cold and hot water, telephone, Wi-Fi and closet bedside tables. It's clean and well lighted. There is a large window looking to the street below, but not much view though.
Breakfast in second floor is satisfying. The staff are very friendly English-speaking and help us to find a guide to the park.
All in all it is very nice place.

  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank shkomit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AinaDadueva, Guest Relations Manager at Ibis Krasnoyarsk Center, responded to this reviewResponded 17 October 2017

Dear Guest,

Thank you for your review that will for sure help future travelers. We are delighted to read that you enjoyed your stay with us.
We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home.
Your satisfaction is a great source of motivation for our team and I had a lot of pleasure to share your comment with my colleagues.
The only thing we would like to clarify is that the reception with the restaurant are located on the 3rd floor and rooms are from the 4th.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,
Aina Dadueva
Quality Manager
Tel.: +7 391 204 14 00 Fax: +7 391 204 14 01
Mob.: +7 933 326 60 70 Email: H8121-OM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2017

We 2 senior citizens stayed in that hotel a few days in the beginning of September as a stop of our travel with the trans- siberian train. We had a twin bedded room. It is a basic good hotel, as typical for Ibis , the room was small, but well designed, the furniture simple but pleasant , the room was well illuminated, the beds were good but not wide. The bathroom was small, but efficiently designed, nice , clean, and plenty of hot water. Breakfast which is paid separately was a buffet, not a rich one, but you don`t leave the dining room hungry. Close to the hotel, to the left, there is a large supermarket , useful fot cutting food expanses. The reception was helful.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Aminadav B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AinaDadueva, Guest Relations Manager at Ibis Krasnoyarsk Center, responded to this reviewResponded 8 October 2017

Dear Guest,

Thank you for your review that will for sure help future travelers.
We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home.
We appreciate your comments as they will definitely help us to improve our service.
We are happy to read that you enjoyed the service of our staff and I have informed our team with your kind words.
Look forward to serving you again.

Best regards,
Aina Dadueva
Quality Manager
Tel.: +7 391 204 14 00 Fax: +7 391 204 14 01
Mob.: +7 933 326 60 70 Email: H8121-OM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2017 via mobile

This hotel is located in one of the Main Streets in Krasnoyarsk. Spent a few nights there. Great and comfortable rooms. Also good breakfasts. We went to the Rumochanaya 1(Russian bar with a friendly atmosphere and cheap cocktails), and 0.75 please ( it's a wine bar, the menu is good, but cocktails are not fine).
This is the second time I stayed in this hotel and every time service is in the high level.

Stayed: August 2017, travelled with friends
Thank vanesssa_miller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AinaDadueva, Guest Relations Manager at Ibis Krasnoyarsk Center, responded to this reviewResponded 4 August 2017

Dear Vanessa,

Thank you for taking your time to share you experience regarding your stay in our hotel.
We do appreciate your feedback because we strive to do our best to make you feel welcome and as comfortable as at home.
We are happy to know that you had a pleasant stay in our hotel.
Look forward to serving you again.

Best regards,
Aina Dadueva
Quality Manager
Tel.: +7 391 204 14 00 Fax: +7 391 204 14 01
Mob.: +7 933 326 60 70 Email: H8121-OM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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