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Al Khozama Madina
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Reviews (12)
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Reviewed 12 March 2014

We stayed at this hotel for three nights.
The hotel is 10 minutes walk from Al-Masjid Al-Nabawi, where you go through street markets that sell different items including foot-wears, cotton pajamas and other cotton cloths, rosaries, and other items and accessories.

The room was small, but had big comfortable beds. Our room (105) was viewing the area in front of the hotel; I think if it was one or two rooms to right (rooms 103 or 104) we would have a good view of Masjid Al-Nabawi minarets.

On arrival, we found a plumbing problem in the bathroom, we called maintenance that fixed it and changed a light bulb at the room. Later on we asked the receptionist to send someone to open the safe for us (it was locked) but he never did.
The room service always missed somethings after cleaning the room, once they took the wet bath towels and change them with small facial towels, another time they did not re-fill the soap and shampoo vials, etc., but as we asked them they immediately bring us the missing items.

The room was not very clean as we checked in; the carpet was not vacuumed at all. We asked them to clean it but it was left as is to the next morning. The other annoying thing was the room service personnel who kept knocking at the door to clean the room while we were having a rest before noon (the room has a “make up” sign that was OFF at that time).

Free WI-FI was available all over the hotel, in fact I was able to connect to internet from the street as coming closer to the hotel.

In conclusion, it was a comfortable stay, people are very nice, and yes I might go back to this hotel in another visit to Medinah.

  • Stayed: March 2014, travelled with friends
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1  Thank sugarcone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2013

We stayed at this hotel in December, the Umrah season had only just started, so it was pretty quiet everywhere. I think this was reflected by the poor service. Despite booking with agoda, the hotel said they had not received notification of the booking, because the person responsible for reservations was not working. It took more than an hour for this to be rectified.

The rooms were clean, and comfortable, but the bath was old, and the water cold. Somebody came to "fix" the shower 3 times, but to no avail. Despite the fact the hotel was empty they were reluctant to allow us to swap rooms (eventually we did change rooms- after they spent more than 30 minutes trying to find a room with hot water)
Because it was an off peak season, there was no buffet breakfast. Instead they would send breakfast up every morning, which was overall, pretty good.
We did order from the A la carte menu, but found their food overpriced, and disappointing

The hotel is about 5 minutes walk from the mosque, but to get the the "Rawdhah" takes a lot longer, maybe 15 minutes

Overall, I was very disappointed by my stay at this hotel

Room Tip: very few rooms have a view of the haram
  • Stayed: December 2013, travelled with family
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3  Thank 08Travelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

The hotel is 15-20 minutes walk away from Masjid Nabvi. The rooms were comfortable and housekeeping service was good. Fruit basket was served complimentary. Buffet breakfast had a variety of breads, croissants and local food. This place is good for young people as the walk to Haram can be tiring for the older lot.

  • Stayed: February 2013
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Thank aayeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2013 via mobile

This hotel is one of the best hotels I have ever been around the Prophet's Mosque..

The price was sooooo good comparing with the around hotels, clean, nice staff welcoming, very close to the Holy Mosque.

Even car parking was available without any fees or no time limits.

I recommend this hotel :)

  • Stayed: March 2013
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2  Thank Mujammami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2012 via mobile

Absolutely Al Khozam Madina staff are the best ever, most priffissionn and friendly you can find in Madina… I go to Madina 4-6 times per year and stayed at most well known five stars hotel but Khozama is different ....
It's located on Western gate of Holy Mosque and needs 7-10 minutes walking (King Saud Gate) but you will join first rows of prayers plus female section is near from this side.
Hotel smell is nice and unique same as Shohada Makkah & Faysalia Riyadh (all hotels for same group), reception staff are very helpfull while I checked in in very high season (Arafa Day) they provided me a car parking , bellman cared about my luggage with a nice smile.
Rooms are very elegant but small, toilette was also small and not this comfortable one comparing with other 5 stars hotel in same area, water was warm not hot as I like to take my shower.
Lunch is not bad but not good , no varieties in dishes , I recommend you to ask food from menu at your room it's better, Breakfast is average ....
After back from Eid prayers we found staff celebrate with kids,presents desserts and candy for them which is nice but i expected them will follow Sunnah and to provide Udh'heya "sheep"
Check in n out process was very smooth and fast
I will visit it again and again

  • Stayed: October 2012
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6  Thank hshalaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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