We stayed here for 2 nights. We were told that our room was not available as it had some sort of leakage problem. We were put in another room. The room looked like they forgot to finish painting it and it felt like you were in a really cheap budget backpackers joint. From our experience with our room it is obvious that the photos of the rooms on the website are so much better than what you really get (deceiving photos). The rooms look nothing like it in real life.
The lifts didn't work for sometime and had to walk up 6 flights of stairs. The staff here are not helpful. We asked for them to book a taxi and they refused to help us and said they don't provide this service and they didn't know the phone number (unbelievable). The staff were difficult to communicate with because no-one spoke English very well. Even though they used the translation on their phones they just really didnt seem to want to help you or even try to be friendly. Website says "we spoken your language" I don't think so.
The only thing this hotel has going for it is the location as its very good as its close to a lot especially the interesting Muslim markets. If we were to return to Xian we definitely wouldn't stay here but would choose accommodation in this location.More