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Reviews (240)
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All reviewsan upgradebig roomcoffee tablewould stay here againwest lakenice lobbygreat hotelbreakfast buffet isshopping mallchinese foodexcellent locationbusiness tripdeskwalkablecouchctripyuan
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1 - 6 of 240 reviews
Reviewed 8 May 2018 via mobile

Polite service, the room was spacious, clean and air con worked extremely. The bedroom was seperate with an on suite. Second room was perfect for a quick meeting with colleagues. Mini bar was stocked sufficiently. The hotel was located perfectly for business. Breakfast was hit or miss in my opinion but i would stay here again as the room was great after 20 hours travelling.

Stayed: April 2018, travelled on business
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2018

Excellent hotel with clean big room and very friendly and helpful staff. There is a nice shopping centre (ODA) just beside the hotel. Hotel is not too far off from the West Lake (西湖). We took a walk from the hotel to the lake, waking pass many local store along the way.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank KENLIMSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2018

We lived on the twelfth floor of the hotel and has a very big room. There were two beds, a big bathroom, a desk, a couch, and a coffee table. There is an amazing breakfast that has some American foods like sausage and some Chinese food like Noodles. Its located in the center of the city, very close to West Lake and Yun River.

  • Stayed: March 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Sophia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2018 via mobile

World class hotel ... truly amazing ... excellent service by the hotel staff ... beautiful decor... amazing breakfast ... nice lobby ... hotel is right besties the big mall... excellent location ..very economical too... keep it up guys...

Stayed: January 2018, travelled on business
Thank rajivdhirwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2017 via mobile

We stayed for 3 nights. The lobby of the hotel is pretty classy. Good location and facilities. Nice big room with a lounge chair, coffee table, desk, etc. Bed is above average size. The big downside for me was the airconditioning is inadequate. It was difficult to get the room cool enough to sleep comfortably. Other than that, no complaints about the hotel.

Stayed: November 2017, travelled as a couple
Thank cammo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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