I've been there many times and it was always a pleasure. Also, they had great gnocchi when I went there. The crowd was always great, especially on Tuesday Ladies' Nights. There's a university nearby so expect a lot of young people. The staff is very warm and helpful.
On one occasion, a group of rowdy people came in and the staff threw them out and gave us complimentary fruit for the disturbance.
I will always pop in to this place when I visit Hangzhou!
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