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“Comfortable stay near the west lake”

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Sofitel Hangzhou Westlake
Ranked #17 of 2,391 Hotels in Hangzhou
Certificate of Excellence
Guangzhou, China
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfortable stay near the west lake”
Reviewed 18 December 2011

I believe there are many choices available near the west lake.. could be better then this.. but i find this hotel good for value.. English speaking staff... warm service.. nice spa..good spread breakfast.. 5 minutes walk to west lake...

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VIKASCG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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592 reviews from our community

Traveller rating
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    95
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lezennes, France
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 December 2011

Excellent Hotel with nice view of westlake from upper floor terrace.
Warm welcome and real good service.
I will recommend for sure this hotel to all my colleagues and friends.
Nothing else to say, I just enjoyed this hotel.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hutcheon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuttgart
Level 6 Contributor
131 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 8 December 2011

Still no sign of Overhaul of the Place. Again, don't expect a "Real" Sofitel Class and Standard!
There are meanwhile other options close to XiHu which you might want to compare on tripadvisor?
Apart from needs to re-do rooms, also breakfast is not at quality and variety level of true Sofitel.
By the way, the club floor is closed for time being, possibly for renovation.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StuttgartWilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 December 2011

Yes, this hotel is in a great location. However, I think this hotel only just barely meets the standard of the sofitel. The rooms just felt tired and worn. The spa was actually a little gross. The breakfast buffet was good enough and they did have a lovely roof top place to sit out. Check-in and check out were fine. Is this an awful hotel? No, not at all. It was just disappointing.

My only true complaint though was that there were smokers in the hotel lobby, hallways, restaurants etc. (I know, I know ... it is china and there are smokers everywhere, I was just hoping to not have to open my hotel room door to come face to face with the stink and smoke of a cigartte)

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nylonkong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
221 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 24 November 2011

Though the hotel may not be as large as Shang but it is at a very convenient location. All walking distance to West Lake, to the shopping street, the restaurants as well as the foot spa (which we have been). Too bad the Chinese restaurant was booked for wedding lunch and we did not manage to have the special Chinese puffer fish lunch.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PamelaCheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Hangzhou Westlake

Property: Sofitel Hangzhou Westlake
Address: No.333 Xihu Avenue, Hangzhou 310002, China
Region: China > Zhejiang > Hangzhou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Hangzhou
#10 Spa Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#15 Luxury Hotel in Hangzhou
#39 Best Value Hotel in Hangzhou
Price range (per night): $164 - $238
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
Official Description (provided by the hotel):
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Sofitel Hangzhou Westlake Zhejiang

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