After seeking a real ryokan experience, we struggled to find availability in a reasonable priced category. So, we booked with Hana. The people there were hugely helpful with good english. We asked lots of questions to avoid getting lost again and they were happy to be of service.
The room was ryokan style with tatami mats and futon beds, which was good fun. They were also very comfortable. We had to move into a ryokan on our 3rd night nearby as Hana did not have availability. This was twice the price and a very similar room! The bathrooms in both were almost identical - v small but functional and plastic. The rooms in both were also quite load due to thin walls. But, with eye-patch and earplugs, I slept brilliantly.
Location was also brilliant, being 5 mins from the main station for good bus routes, subway and trains. Would use again, for sure. Also, met some really nice guests there - very friendly atmosphere that we did not get at the ryokan or would do at a hotel