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Kyoto Tokyu Hotel
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Reviews (1,216)
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12 - 17 of 1,216 reviews
Reviewed 18 April 2018

We were part of a tour group (Great Rail Journeys / Travelmarvel) and really enjoyed our 2 night stopover. The positive was the half hourly shuttle bar to Kyoto Railway Station which is a fabulous building with oo’s of restaurants. The negative was the bathroom which was like a cruise ship with step up and very small (room 330) In addition the breakfast was fantastic, but the queue was unacceptable with up to 20 minute wait.

Stayed: April 2018, travelled as a couple
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
堀川五条, フロント オフィス マネージャー at Kyoto Tokyu Hotel, responded to this reviewResponded 7 May 2018

Thank you very much for staying with us on your group tour.
We hope you had a wonderful time in Kyoto.
We apologize that there was a long queue for the breakfast, and the bathroom.
I will share this feedback with our team and make our hotel service better.

Thank you.
Kyoto Tokyu Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2018

About 15 minutes to train strain; hotel shuttle provided but check times and where to catch at railway station. Restaurants very expensive - Japanese, Chinese, Western. Nearby Royal Host restaurant across road which serves Western food. Nearby supermarket for snacks. We didn't take breakfast option as approx $25 per head.
Rooms not overly large.

  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank TravellingTurts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
堀川五条, フロント オフィス マネージャー at Kyoto Tokyu Hotel, responded to this reviewResponded 6 May 2018

Thank you for staying with us on your previous stay in Kyoto.
We hope you had a wonderful time.
Breakfast is an option and it costs 2500JPY. If you have chance to come back to Japan, we would love welcoming you again!

Thanks for your feedback.
Kyoto Tokyu Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

Wonderful location; very helpful staff and concierge; clean hotel, but small rooms. Easy walk to main Kyoto train station. Easy to access local transportation also. Concierge arranged fantastic off the beaten path restaurants for us.

Stayed: September 2017
Thank bruntem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
堀川五条, フロント オフィス マネージャー at Kyoto Tokyu Hotel, responded to this reviewResponded 4 May 2018

Thank you for choosing our hotel. We hope you enjoyed your stay in Kyoto.
Also, we are glad to hear that our concierge helped you arrange restaurants reservation, and you liked it.
I will share your feedback with our concierge team.
There are other places where you must see and visit in Kyoto, so please come back and visit us again.

Thank you.
Kyoto Tokyu Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018

The hotel is on a good location. The staff is very polite and welcoming. The room provides all you need for good night sleep. There is plenty of food to all tests. The public area is huge and contains several shops.

Stayed: March 2018
Thank Arie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
堀川五条, フロント オフィス マネージャー at Kyoto Tokyu Hotel, responded to this reviewResponded 4 May 2018

Thank you very much for staying with us on your previous stay.
We are glad that you seemed you had a lovely time in Kyoto.
We all hope to see you again in the near future.

Thank you.

Kyoto Tokyu Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

Very low service
Staff unable to answer to any type of questions
Far from everywhere
No restaurant, no shops in the surroundings
Queue of 45’ for breakfast
Crowdy at any time
Very disappointing for a 4 star hotel.

Stayed: April 2018, travelled as a couple
Thank cipango1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
堀川五条, フロント オフィス マネージャー at Kyoto Tokyu Hotel, responded to this reviewResponded 2 May 2018

Thank you for choosing and staying with us.
We are very sorry that we could not live up to your expectations.
I will share your feedback and make our service better.

Thank you.
Kyoto Tokyu Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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