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All reviewsshuttle busroyal hostshuttle servicenice hotelpremium roomtravel agentrooms are spaciousthe hotel offersjapanese hotelspublic transportreception arearestaurants and shopsshopping districthotel roomnon smokingwestern foodcomfortable stay
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Reviewed 3 May 2018

אל תשתתפו בטיול מאורגן שבוחר מלונות שכאלו
this hotel seems to be selected by groups managers that just care for a low cost !
even if marked 4* the facilities and stuff level is of 2* maximum !

They said that have no double bed in whole hotel (as ordered) bu and t I am not sure if true.
The reception man spoke very impolite, not like expected in Japan !!! like in the army !

The toilet room constructed as plastic cast, very small, ugly room, old and inconvenient at all.

this hotel and 2 others spoiled our vacation.

Room Tip: select another hotel ! אל תשתתפו בטיול מאורגן שבוחר מלונות שכאלו !
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank Eitan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
堀川五条, フロント オフィス マネージャー at Kyoto Tokyu Hotel, responded to this reviewResponded 10 May 2018

First of all, thank you for staying at Kyoto Tokyu Hotel and sharing your feedback.
We are so sorry to hear we could not get a double room for you at that time.
If we had double rooms available, we would change the room. Also,we are deeply sorry about the atitude of our staff.
I will train them and will not let it happen again.

Thank you
Kyoto Tokyu Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2018

on a bus tour - check -in was easy, room comfortable with firm bed, very clean good breakfast
only drawback was it's not close to the subway. walking distance to a craft beer restaurant called bungalow. had really good foaccia! though it's service was a bit unorganized

Stayed: April 2018
1  Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
堀川五条, フロント オフィス マネージャー at Kyoto Tokyu Hotel, responded to this reviewResponded 10 May 2018

Thank you for staying with us on your previous stay in Kyoto.
We are really glad that you liked our hotel and service.
Thare are two restaurants for breakfast in our hotel and you can enjoy both western and Japanese!

Thank you
Kyoto Tokyu Hotel

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Reviewed 29 April 2018 via mobile

This Hotel has everything that you expect. In the knowledge that the rooms of most hotels in Japan are not that big it was for us ok. The service and helpful concierge, who gave us good suggestions, for visits the highlights and use of public transport was great. Also the use of free handy guide and shuttle bus were excellent. Location of hotel is 10 min from station with the shuttle service. In short perfect hotel.

Stayed: April 2018, travelled as a couple
Thank Ben L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
堀川五条, フロント オフィス マネージャー at Kyoto Tokyu Hotel, responded to this reviewResponded 10 May 2018

Thank you for staying with us and sharing your valuable feedback.
I will definitary tell our concierge about your comment and it makes them to be more motivated.
We look forward to welcoming back you again sometimes soon!

Thank you.

Kyoto Tokyu Hotel

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Reviewed 20 April 2018

The hotel staff was great and very accommodating. I don't speak Japanese outside of konnichiwa and arigato and I had no problem. The room was beautiful and it had a nice view of the city. I was only there for one evening so I didn't not have time to check out the gym or the evening menu for the restaurant. The breakfast buffet had plenty of options of fresh fruit, fresh juices, japanese style breakfast choices, and the french toast was delicious. Very clean and lovely. There is a shuttle directly to/from the Kyoto train station which came in very handy.

  • Stayed: April 2018, travelled solo
    • Rooms
    • Service
Thank Carmen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
堀川五条, フロント オフィス マネージャー at Kyoto Tokyu Hotel, responded to this reviewResponded 10 May 2018

Thank you very much for staying with us and sharing your feedback.
We are glad to hear you had a nice stay and loked our breakfast.
I will share your comment with the restaurant team.
Really hope to see you again in the near future.

Thank you
Kyoto Tokyu Hotel.

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Reviewed 20 April 2018 via mobile

Great service overall, with spacious rooms. Breakfast buffet was average but staff was so great that I have to give this hotel a 5 star. Concierge was excellent and answered all questions, we were planning to take taxi to all attractions but he helped us map out all places we wanted to visit with all public transportation we could use for our stay. Although we used google map still for walking to attractions closer to hotel, but 20 minute conversation with the concierge saved us money and made the confusing bus, subway and train system less intimidating.

Stayed: April 2018, travelled with family
1  Thank Salimah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
堀川五条, フロント オフィス マネージャー at Kyoto Tokyu Hotel, responded to this reviewResponded 7 May 2018

Thank you for staying with us and sharing your valuable feed back.
We are truly glad to read your comment and definitely share your feedback with our team.
The city buses are complicated and have many lines, so we would love to talk with our guests and show them how to access.
We look forward to seeing you again in the near future.

Kyoto Tokyu Hotel

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