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Reviews (2,736)
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Reviewed 23 April 2011

My son and I stayed two nights and found this hotel to be perfect for our needs. We spent most of the time exploring the bird walk and all the temples in the area. We did everything on foot including walking to downtown and them to the JR station and made use of the free shuttle back.

  • Stayed: April 2011
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2  Thank sewsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMiyakoKyoto, Manager at The Westin Miyako Kyoto, responded to this reviewResponded 27 May 2011

Thank you for taking your time to write a review!
We are happy to hear that our hotel was perfect for you and your son’s needs and you enjoyed our bird walk and the temples here.

Since our hotel is located on a hill, we have such a beautiful mountain view. Therefore, we are sure you were able to see a lot of nice spots in Kyoto on the way to JR station.
We look forward to welcoming you again!

Sincerely yours
Richard Suter
General Manager

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Reviewed 13 April 2011

We booked 2 nights Kasui-en Japanese style room at Westin. When we arrived to check in, the reception lady showed no smile or any indication of welcome, which was a shock after a few days traveling around Tokyo and Kyoto.
The Kasui-en section not only looked abandoned but also like in a time warp of 1970s. The room was dark and depressing. It intends to have a view, but a view of the main road. The bathroom is even worse than any motel bathrooms. Appallingly, a PLASTIC flower stick as the center piece of the room. (All the ryokans that we stayed had fresh flowers).
We had to call to change the room. After 25 minutes of waiting, someone arrived but she hardly spoke any English and had not much clue what to do. Another good 30 minutes were wasted in communication/translation, we finally were led to a Western styled room. It was not a great room, but at that point, any room looked better than the room with a old worn plastic flower.
The so called Heaven Bed is nothing special. Do not be fooled by its label. The room was so hot like an oven and the air con control does not work. The bathroom also looks tired with plastic shower curtain. Down below our balcony is another tired-look/dried-up swimming pool.
We had stayed ryokans and are used to stuff not speaking English. But this is not a ryokan, this is Westin. I am shocked by the stuff's English level. The people at concierge spoke better English, but with an attitude as if we were bothering them.
I understand the poor physical condition of the hotel is beyond any stuff's control, however, their unfriendly attitude is the chilling part. The hotel is far from what it claims and please book with caution.

  • Stayed: April 2011, travelled with family
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5  Thank houzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMiyakoKyoto, Manager at The Westin Miyako Kyoto, responded to this reviewResponded 21 April 2011

Thank you for submitting your review to Tripadvisor. At Westin Miyako Kyoto we pride ourselves on offering personal and tailored service to each and every guest and so I am extremely disappointed that you did not enjoy your stay. Your comments about the attitude and professionalism of our associate and the time it took to acknowledge your discomfort and take appropriate action are very much appreciated and we are taking them very seriously. I shall personally address them with our associates and heads in the respective departments. The Westin Miyako, Kyoto has welcomed international and Japanese visitors and guests for over 120 years. We are making a great effort to build up a harmonious atmosphere which is full of charm and is highlighted by a combination of timeless elegance and contemporary design and we have a loyal following of guests, some in their 3rd generation that do enjoy their stay with us.

As for the Heaven Bed you mentioned, we are very surprised by your feedback, because all of our well known Heavenly Beds are provided by Westin Hotels and Resorts and we have numerous comments about how comfortable the beds are and some of the guest actually buy them here at our hotel. We understand that for some guests the beds may be to soft or to hard and our housekeeping associate are trained to adjust the hardness until our guest feel comfortable and enjoy a heavenly rest. Our apologies that we have failed to communicate this to you appropriately.

In regards to Kasui-en, our Japanese Guest House. We are disappointed that it did not leave up to your expectation. Designed by the famous designer and architect, the late Togo Murano, and re-built in 1960, Kasui-en and its surrounding Japanese Gardens are protected by the city of Kyoto and belong to the Kyoto Cultural Historical Assets. It is our aim to preserve this unique Japanese Auberge in its original but with the comfort of modern times such as the Heavenly Futon for generations to enjoy and appreciate. We shall ensure going forward to communicate to our customers clearly what to expect, so they can enjoy the calmness and peaceful surrounding that many of our guest appreciate.

Again, please accept my most humble apology that you didn’t enjoy your stay with us, we shall make every effort to improve our services and we very much look forward to having the opportunity to welcome you back to an improved Westin Miyako, Kyoto in the near future. It would be my great pleasure to show you around our historical property and explain its interesting past and social connection to the local and international community on your next visit.

Sincerely yours
Richard S.
General Manager

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Reviewed 29 March 2011

We stayed 3 nights here. We had a nice room with a great bathroom. I just love the Toto toilets! My only wish is that they had given us a mountain or city view room. We were stuck facing an inner garden which was ok. The bathroom is nicely stocked with sundries and the room service is not too expensive. The hotel is close to the subway and close to all the shrines for walking. If you are up to it you could even walk into the city. The only negative about this hotel is that all of the restaurants are outrageously expensive. The Italian place has the cheapest meals with dinner entrees starting at $30. Not worth it, go into town and save yourself a bundle.

  • Stayed: March 2011
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Thank melobeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMiyakoKyoto, Manager at The Westin Miyako Kyoto, responded to this reviewResponded 26 April 2011

Thank you very much for staying with us. We appreciate your comment and are glad to hear you liked our bathroom! Our inner garden is quite peaceful, and the rooms facing the garden are popular, too. However, we hope you can enjoy the view of Kyoto city next time. Although it takes little time to walk to downtown Kyoto, you can also enjoy a famous river on the way to the center of the city.

Our restaurant offers some menus at special price only for staying guests, and also, some of our stay packages provide the coupons that you can use at the restaurants. So if you are interested in those menus, please try it when you stay with us next time. We are looking forward to welcoming you back again!

Best Regards,
Katsutoshi Asazawa
On-Line Marketing, The Westin Miyako Kyoto

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Reviewed 25 March 2011

The hotel is just out of the central city but is an easy walk down hill to shops and restaurants. The hotel provides a shuttle every half hour to the train station so day trips are easy to access. Try the local eateries down the street they offer traditional food for very reasonable prices. We have stayed twice and will return. All rooms are large and well furnished.

  • Stayed: March 2011, travelled as a couple
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Thank greymanAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMiyakoKyoto, Manager at The Westin Miyako Kyoto, responded to this reviewResponded 26 April 2011

Thank you for taking the time to write a positive review of our hotel during your recent stay.  We appreciate your kind comments regarding our room, the location and the service.
We are happy to hear that you will return! If you want to know more about sightseeing spots in Kyoto, our concierge would love to assist you, so please visit us again!

Best Regards,
Katsutoshi Asazawa
On-Line Marketing, Westin Miyako Kyoto

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Reviewed 23 March 2011

We stayed here when we visited Kyoto, this is a beautiful property. The view from the hotel is very good. The breakfast is excellent. There is a chinese restaurant in the hotel, it was the best chinese food we had in Japan. There is a small bird watch trail behind the hotel which is very peaceful. You can hike there and there is a small temple at the top. The hotel is also 5-10 mins cab drive from the yasak shrine and some other places.

  • Stayed: June 2010, travelled as a couple
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Thank Jitesh_Shetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMiyakoKyoto, Manager at The Westin Miyako Kyoto, responded to this reviewResponded 19 April 2011

Thank you very much for your comment and giving us 5 stars!

We are so happy to hear that you enjoyed our food and view. Our chef in the Chinese restaurant would also love to hear your comment.

It is able to enjoy the beautify of the flowers of the season throughout the year in the bird watching trail as well.

Since we are located within easy access to famous sightseeing spots, we look forward to having another opportunity that you stay with us again!

Best Regards,
Katsutoshi Asazawa
On-Line Marketing, The Westin Miyako kyoto

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