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Hilton Osaka(Osaka)
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Hearton Hotel Nishi Umeda(Osaka)(Great Value!)
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Reviews (94)
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Reviewed 1 September 2014 via mobile

We stay in two different suite in this hotel, the design is good and comfortable. It comes with a super big bathroom, one even have a steam room inside. Apart the interior design, there is not much service provided in this hotel such as gym and pool. But many local restaurants around, it is very convenient. Just 10 mins walk to 心齋橋。

Stayed: June 2014, travelled with friends
1  Thank 166mandya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

We were amazed when entered the room, though it is a small boutique hotel, the room was quite spacious one. We were in 611, asian resort style (note each room is with different design, check out the website before booking). It was even with a jacuzzi for 2!

I booked a surprise package online, and the staff were attentive to ask when to deliver the wine to the room. It was in perfect timing that surprised my boyfriend a lot. The candles and massage oils were placed in the bathroom before we came back, also some small gifts on the coffee table.

Breakfast was delicious, the dining place is in the ground floor with view to the street, modern Japanese interior , quite cozy.

Service was good , they tried to help with all the questions I asked....note that I speak Japanese so I am not sure for those who do not.

About 5 - 10 mins walk to Shinsaibashi station (there is another station which is even closer,with 2 mins walk). Which is super for shopping and dining.

Room Tip: Check out the website and find the room you love before booking.
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
4  Thank maggie_hk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014 via mobile

Stayed in 510, a good-sized, quiet room with a comfy bed but looking a little tired as many of the communal areas are. Breakfast is v Japanese with no western alternative and there is no wifi in the hotel, which seems a little behind the times. Location is great and staff friendly.

Stayed: May 2014, travelled solo
1  Thank JohnRPearson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014 via mobile

Put us in a twin room when on our honeymoon rather than a double. Nobody spoke any English at all, which shouldn't be the case for a smart hotel which takes overseas bookings in a big city. This did prove a problem several times, eg on room and also on forwarding luggage. I'm not daft enough to expect English everywhere but the lady making toast spoke it better than all the ones on reception. Service could be improved

Stayed: May 2014
3  Thank PhilipNW6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2014

Great little boutique design hotel, and would agree with all the comments posted before. As the design of each room is s unique and each room is different, would suggest you look at the hotel website to determine which room you would prefer. We manage to book the room 416 which we think is the most elegant and chic. Would also agree that some other site may offer special discount which excludes breakfast which may turn out to be cheaper than the price stated on their official website.
Staff is most helpful and friendly even with limited English capabilities. Great location, amenities (they even gave you pajamas), and some of the accessories within the hotel are also designer based.
Note that the hotel only has LAN, you can request for a LAN cable from the front desk but would advise that those using any Apple products to bring a WIFI router to save all the hassle. Didn’t manage to try to breakfast so can’t provide any comments. All in all a very good experience at this place.

  • Stayed: January 2014, travelled as a couple
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1  Thank kuen74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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