We stayed 5 nights at the Intercontinental in Osaka. It was such a wonderful experience. After making the reservation online, my husband phoned the hotel directly to request a crib for our baby and to make a spa reservation for me. They were polite and accommodating on the phone and spoke excellent English. Upon arriving at the hotel, we were escorted to our room and given an orientation of its features. I discovered that a previous guest had left a swimsuit in the bathroom, notified the hotel staff, and that night my family was treated to an excellent complimentary dinner at the hotel for the inconvenience! We were blown away by their service and hospitality to us, and how accommodating they were of our baby. The restaurant was incredible, with a wide selection of delicious dishes. We enjoyed their buffet breakfast every morning (especially the pastries)! The personal attention we received from our waiter (Michael) and the hotel manager far exceeded our expectations. We hope to stay at this hotel again.
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