Chinatown Boutique is a small 4 storey high Hotel. Chinatown is right out your door. Surounded by outdoor restaurants stalls etc. Trains are 5 min walk away as is Central Market. The rooms are small but adequate. The staff were most helpful towards our requests...the pillow was rather hard, so a softer one was supplied, at 4am on our first morning we were awake and needing a cuppa, so front desk kindly got us a teaspoon. The front desk staff were most helpful telling us how, what, when etc to get to different places. Would stay here again if I was to visit KL.

This hotel is the most unsanitary I've ever seen in my life. There were smears all over the walls, including snot dried into the headboard. There were blood stains and hair on the sheets. Yellow and black stains on the comforter. Dirty bandaids stuck to the shower walls, which themselves were filthy. Each time the toilet was flushed a stream of dirty toilet water poured out of the back of the toilet filling the bathroom floor. And despite sleeping fully clothed on top of the cover - for fear of coming in contact with the blood stains, we woke up with bites all over us. I had pre-paid for 3 nights at the hotel. We arrived after midnight and went the following morning at 7am to check-out. We asked to be refunded for the 2 nights. The man working told me straight away that there was no chance of that happening. I emailed the reception manager with whom I originally made the booking, asking simply for the 3rd night to be refunded, even though we would not be staying the 2nd either. I thought that was more than fair (48 hours notice), and attached the photos of the scene described above to confirm my complaint of the room being too unsanitary to sleep in. It has been 1 week now and I did not even receive a reply! Extremely unprofessional. I will be attaching my photos for you to see for yourself before considering booking at this hotel.

We stayed at Chinatown boutique hotel again on our recent trip to KL, because the last time we stayed we found it to be a comfortable midrange place with a few flaws, but at a fair price. This time however, the price has risen, and the standards are dropping.

They have raised the walk in price significantly, which is ridiculous as it can now only be classed as 'not worth the money'. There are MUCH better hotels at their new walk in price within walking distance. However, they have an internet rate that you can also barter them down to if you walk in and haggle, so DO NOT pay full rate for this hotel, it simply is not worth it.

Saying that, their discounted rate (of approx £20GBP per night) makes this an average place to stay. Their rooms are okay, (take the glossy photo's out front with a pinch of salt, they are very faded from that ideal) with very basic satellite TV, comfyish beds and a nice en suite, they are also relatively clean. The window rooms are often bigger than the windowless, but you get noise from Petaling street below you. Just make sure you check everything in your room works before you commit. Unfortunately as I reviewed a year ago, they STILL are not keeping up with basic maintenance issues. Our first night was spent in a windowless room with a broken air con and it was like an oven, it almost made us ill. Our second room was much better, and if you get a room where everything is working, then they are pretty good at the discounted rate. They STILL have the same large patch of damp mould on the first floor corridor ceiling, they STILL have amenities such as bedside tables, TVs and air con not working in every room, which is unbelievably shoddy and just plain unnaceptable. You can let one or two broken things go, but when they haven't fixed them after a YEAR and their general attitude to maintenance is non existant, then that is not right, which is a huge shame because when they opened they were seemingly trying to make a lot of effort.

The staff here are also a bit hit and miss. The woman who checked us in was miserable and surly, and was very unhelpful despite our reservation. There was another guy who was a little nicer, but let himself down when he demanded an inflated rate (for his own commission no doubt) and payment up front when I asked him to book me a taxi to the airport when we were leaving. Needless to say I did not do this and simply hailed one of the dozens waiting/passing at the end of the road seemingly 24/7 (making sure of course they used their meter). This is such a shame. I don't know what happened to the guy who was here last year but they need him back. Saying that the cleaning staff were always polite and helpful when I saw them in passing.

The location as always really can't be beaten. It is right in the middle of chinatown, just off the (infamous) petaling street. The entrance is hidden slightly behind some street stalls, but easy to find if you follow the huge signs they have all round the building. There is a 24 hour convienience shop next door and a 7/11 across the road too. It is also within walking distance of two MRT stops as the bus station (which at the time of writing is getting a big refurb so is practically a building site).

Overall, it is still a solid choice for the budget traveller, only just. If it continues to let standards drop and it's rates to rise, then it will be easily overtaken by the plethora of decent options in the area. If they wan't to continue justifying the extra few quid a night than what their competitors on the same street are charging, they now need to up their game a lot and pay attention to the small things. If you do decide to stay here, which I do not discourage, then remember to only ever pay the discounted rate of approx £20GBP or less a night, ask to see a few rooms first, and always check EVERYTHING in your room (air con, shower, TV, etc) works before you check in.