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All reviews berjaya times square bukit bintang executive room walking distance family room room service free upgrade nice pool shopping centre kl tower city view monorail station house keeping twin towers anwar malaysia pavilion
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Reviewed 28 March 2017

We have stayed at this hotel many times and have always felt fine with it....good position, clean, excellent staff. However, this time we were so disappointed. As usual we booked a Suite, only to be shunted down to floor 21, we know there were upper rooms clean and available at time of checkin. We arrived early as did other guests, waited ages and saw other guests allotted higher rooms. At the checkin desk we queried the lack of newspaper and were dismissed with a wave of the hand and told to dwonload it.. Bit difficult when everyone is using the WIFI for the same thing. Is this how repeat visitors are treated? Do not know if we will be back.

Room tip: Do not be accepting like us, insist on what you want
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Wendy L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 4 April 2017

Dear WeLoveAsia,

We have read your review and would like to apologise for any unpleasant experience you may have encountered. We will check with the department concerned.
With regard to the newspaper, the hotel is moving towards an environmentally friendly lifestyle hence cutting down on paper usage. In view of this, we have subscribed to the Press Reader where guests will be able to read thousands of magazines and newspapers from all over the world.
We look forward to welcoming you back again in future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2017

The location is good as well as the facilities. It is walking distance to the 'golden triangle' area in Kuala Lumpur. We can access to the monorail service at Time Square mall easily. Plenty of hawker centres and hawker stalls just behind the hotel. Affordable price.

Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank kathyk2460
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 4 April 2017

Dear kathy k,

Thank you for your kind review and positive feedback about the hotel.
We appreciate it and we look forward to serving you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2017

I have reviewed this hotel on a number of occassions and still think its strengths are its
Location and staff.
Five minute walk to lmbi monorail and berjaya times square for shopping. Once on the monorail you can easily reach most of the tourist spots in K.L. the hotel is not new but well cared for and has been updated in many ways of late.
Eat in restaurant, by the pool or room servicethe prices are very affordable.
I had a family celebration at the furama in march 2017 and it was handled in such a professional way that brought credit to the staff and management.

Room tip: A petronas towers view room would great but premium priced
Date of stay: March 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank kenpatSydney
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 27 March 2017

Dear kenpatSydney,

We thank yo for your wonderful feedback and for choosing to stay with us. We look forward to welcoming you back again in future. Wishing you all the best till your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2017 via mobile

Good location, near to the famous food street just 15mins walking distance. Shopping mall and entertainment environment! Effortable price and comfort place to stay. Recommend for vacation stay during KL for food hunting and shopping

Date of stay: March 2017
Trip type: Travelled as a couple
Thank B7004GM_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 27 March 2017

Dear B7004GM,

Thank you for your positive review and feedback. We are happy that you enjoyed your stay with us.
We look forward to your future visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2017 via mobile

First impression of the hotel is its modern, clean and comfortable hotel lobby. Staff that attended to my check in, Aslinda, is a pleasant and friendly person. We had some other family members staying on a different floor and she made an effort to try put us on with them. (No luck however).

Room took quite a while and we were given complimentary drinks for the wait but upon learning we had a feverish 3 year old with us..she immediate gave one that was assigned for another guest. Very grateful for that very kind gesture.

Room is clean and spacious. Hotel is just a couple of blocks away from Berjaya Times Square and local eating spots are practically all around it. 24/7 convenience stores just across the street for that something that somehow needed buying.

Breakfast was nothing spectacular. Not many choices but palatable. The breakfast dining area is pretty small however and it got very crowded and loud very quickly.

All in all..pleasant stay..reasonable rates..friendly hotel staff. Not disappointing.

Date of stay: March 2017
Trip type: Travelled with family
Thank delamitri2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FuramaBukitBintang, Public Relations Manager at Furama Bukit Bintang, responded to this reviewResponded 27 March 2017

Dear M K,

Thank you for a positive feedback and we are glad that you had a pleasant experience with us.
We look forward to welcoming you back in future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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